IT Admin, Client Services, Marketing, Coordinator

Customer Service, Public Relations, Hardware Support, Liaison and intermediary for computer modification and enthusiast channels.

Responsible for evaluating customer accounts on criteria to move from a legacy platform to a new platform. Analyzing trends and data on customer accounts, validation of information. Subject Matter Expert (SME) in several areas of Customer Service operations.

Acted as front-end customer support for 26 separate Divisions throughout the country.Created, maintained and managed an Access Database for activity tracking and efficiency purposes.Provided in-depth reports, charts and diagrams reflecting Monthly and Year to Date activity for the furniture team to management, directors, and division supervisors.Assisted in furniture training for Customer service representatives and new colleagues on the furniture team.Assisted directors and division supervisors to provide feedback on a new furniture delivery pricing program.Direct contact with vendors and manufacturers through phone, email, and fax communications.Resolved escalated issues through communication with various departments and personnel.Worked with the Learning and Performance department to provide feedback on training.

Provided intermediary communication between Home Builders and Home Owners on discrepancies.Devised alternative solutions for problems between parties by forming action plans and utilizing third parties and arbitration.Maintained Customer and Builder files by updating documents, notes, and information both in a Database and hard-copy file to ensure accuracy and backup transparency.Attended several courses in Business Writing to gather more skills and knowledge pertaining to writing professional assessments and letters on behalf of the organization.Analyzed and adjudicated Warranty Claims for Authorization of repairs/replacement with third party contractors.Acted as Assistant Corporate Trainer.Quality Assurance Analysis on Customer Service Representatives, ensuring the highest possible service was being provided to our clients.

Low Voltage Wiring TechnicianNetwork CablingAudio/Video Cabling and systemsSecurity wiring and Systems