Vice President, Liability Claims
Schaumburg, Il, Us
Led the Field Liability claims group, a dynamic team of over 500 claims professionals, for Zurich in North America. Provided strategic leadership for the effective and efficient handling of Auto, GL, Excess, major loss, TPA oversight and international claims. Managed claims with approximately $1.7b indemnity and $55m expense impact annually. Led the F&I Claims operations providing auto warranty and GAP products for Zurich North America. Implemented LEAN management, improved efficiency through automation, simplification and use of team based work. Improved service levels to achieve a TNPS result over 80, improved quality levels significantly and implemented programs covering medical bill review, predictive modeling, cognitive computing and remote estimating.