I’m an Information Security Consultant at Kafico, helping organisations—especially those in healthcare and the public sector—manage data protection, compliance, and cybersecurity. My focus is on making sure our clients meet regulations like UK GDPR and NHS Digital's requirements by having solid security practices in place.A big part of my role is setting up and maintaining ISO 27001 Information Security Management Systems (ISMS) for our clients. I lead these systems, working directly with external auditors to guide clients through ISO 27001 Stage 1 and Stage 2 audits. By keeping these systems on track, I help clients achieve and keep their ISO certifications, which supports their larger business goals.In addition, I handle security assessments, manage Data Protection Impact Assessments (DPIAs), and advise clients on safe data practices. With certifications like CISSP, CCSP and ISO 27001 Lead Implementer, I’m well-equipped to support clients working in cloud environments and in highly regulated sectors.

As the Director and Founder of Launceston Computers Ltd., I spearheaded a comprehensive range of business IT solutions, including Office 365, Google Cloud Platform, Amazon Web Services, and Ubiquiti UniFi. Our company maintained a high street presence, enabling us to actively engage with the local community by assisting individuals with consumer-oriented inquiries, sales, and repair services.Moreover, the experience of successfully starting and managing my own business for five years in a dynamic and competitive market taught me invaluable skills and provided me with unique experiences. Navigating the challenges of entrepreneurship and adapting to market fluctuations fostered my ability to think strategically, manage resources effectively, and deliver exceptional customer service. These skills and experiences have significantly bolstered my current position, enabling me to approach challenges with a keen eye for innovation, adaptability, and a relentless commitment to excellence.

At CWC, I was part of a dynamic two-member IT team, providing comprehensive 1st, 2nd, and 3rd line IT support to approximately 115 users. I managed the entire life-cycle of each IT request, from logging and management to resolution and closure, ensuring seamless support across the organisation.Our team significantly enhanced the security, stability, and efficiency of the network infrastructure, elevating it to industry-leading standards. This was achieved through strategic partnerships with carefully selected third-party suppliers and support providers, all of whom shared our commitment to excellence and professionalism.We employed best practices, combined with practical common sense, clear communication, and meticulous planning, to foster a smoothly operating environment. Our efforts ensured not only the immediate resolution of IT issues but also the long-term optimisation of our IT systems.

As a technical support professional in an outsourced IT services company, my role encompassed first, second, and third-line support responsibilities. One of my primary duties was visiting our clients' sites located within the London City area. Operating as the sole IT resource on-site, I had the opportunity to engage with customers at all organizational levels, addressing their diverse technological needs. This unique position allowed me to hone not only my technical skills but also my interpersonal abilities, enabling me to excel in exceeding customer expectations. By effectively combining my technical expertise with exceptional people skills, I could provide seamless support, ensuring client satisfaction and fostering strong relationships.

With five years of IT Service Support experience at a global brand, I began my career at Skanska as a 1st line Helpdesk Analyst. In this role, I collaborated with both internal and external support teams to efficiently resolve incidents. I swiftly advanced to a 2nd line support position, assisting over 5,000 Skanska employees across numerous UK offices. My responsibilities ranged from managing identity and access controls to executing site office cabling, assessing the status of tape backups, and providing both on-site and remote support for a diverse array of issues. Adaptability and versatility were essential qualities in this role.