Mr. Ramirez identifies user and developer needs, resolves critical problems through meetings and conferences, one-on-one problems solving sessions, and produces appropriate documentation. Jeff Ramirez assists junior technicians, Network Administrator, and Government leads and resolves incidents through U.S. Army Enterprise Service Management Platform (AESMP) . He also performs commercial hardware repair on Dell and HP computer systems as required.

Jeff Ramirez provides client administration for Microsoft desktop, laptop & tablet systems. He performs Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Remedy Work Ordering system. Mr. Ramirez maintains local standard operating system and local/standard client application software to current Army configuration, service pack, patch, security fix and virus definition standards.

Jeff Ramirez serves as a Client Server Administrator and is part of a dynamic team that delivers Information Technology, Digital Trainer and Logistics, which includes private networks used to conduct training and training support to the Department of Defense.

Mr. Ramirez provides technical support for various Commonwealth of Virginia Agencies’ clients with strong attention to detail on the PC Refresh team. Jeff Ramirez focuses on completing every refresh consistently in a fast-paced environment while providing the End User onsite assistance and a positive experience.

As part of the guest services team, Jeff Ramirez makes each customer his number one priority. Mr. Ramirez is committed to fulfilling his promise of 100% guest satisfaction. Jeff is in a highly interactive position with clients and welcomes opportunities to deliver smiles and, if an issue arises, he will make it right. He also performs tape back ups and resolves guests' problems with the business center desktop and printer, as needed.

Jeff Ramirez successfully balances his degree seeking program and position with Career Services at the ECPI University Richmond (South) Moorefield, Campus in Midlothian, VA. Mr. Ramirez assists the Director of Career Services in building and maintaining relationships with employers. He also aids in updating the highly visible interactive touchscreen display, event planning and marketing.

As an account executive, Jeff Ramirez strove to be an indispensable part of the Greater Richmond community. He helped grow the connection between readers to award-winning daily and weekly newspapers, as well as the leading local website that consistently draws the most users. Mr. Ramirez contributed to the celebration of the Richmond Times Dispatch's 165+ years in Central Virginia being a leading provider of news, information and entertainment news across print and digital platforms.

As an associate financial representative Jeff Ramirez worked on a team focused on providing financial security with passion, integrity, and excellence.Developed a lead generating raffle game.Utilized social media as part of marketing plan.

As a financial representative with Northwestern Mutual Jeff Ramirez worked with clients to identify their financial security needs and then focused on solutions that can help make their goals a reality. Jeff relied not only on his own knowledge and experience, but also on the expertise of a team of specialists.

• Lead company expansion by developing ten new Richmond, VA mailing territories in first two years in the market.• Opened Fredericksburg, VA market; managed satellite office sales team and expanded four additional mailing territories in third year of growth.• Managed client relationships and increased penetration in the top ten target accounts, gaining additional orders and valuable market share from the competition.• Won sales award for surpassing personal best sales by 13% in June 2007. • Increased sales customer base from 18 local clients to over 250 regional businesses, $100,000 yearly sales to $1,800,000 revenue, respectively. • Supervised and recruited up to 14 Central Virginia account executives and independent contractors between multiple markets. • Produced as many as 20 separate magazines bi-monthly.• Worked closely with art department operational form creation, copyright compliance, and customer satisfaction.• Resolved business or consumer complaints through U.S.P.S. liaison • Performed network troubleshooting repair with Information Technology Manager and Verizon.• Aided Collections Manager by representing company in civil court, when necessary.• Assisted Commonwealth’s Attorney office and local law enforcement in prosecuting employee fraud, theft and embezzlement.• Consistently ranked as one of the nation’s 5000 fastest growing companies, Inc. Magazine: 2007, 2008, 2009, 2010 & 2011.

Managed 6 employees in a busy retail food court environment.Increased sales by implementing new pricing and training new employees on proper techniques.

Initiated a new client acquisition program for an accounting firm.

Conducted fundraising promotion of AT&T services for Sigma Nu Fraternity at Old Dominion University.

Developed cold call greetings for vacationing oceanfront prospects.Generated appointments for timeshare tours as an Off Premise Contact.