Michael Walker Email & Phone Number

Fort Lee, Virginia, United States

Respond/acknowledge and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support. Provide network registration of client equipment into the current installation software/asset management application. Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems. Troubleshoot and resolve user/client standard application/configuration problems via call assistance, remote control and at user locations. Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards. Perform troubleshooting to resolve desktop baseline application and E-Mail problems. Coordinates standard system image configuration changes with the SCCM Image Team. Provides guidance to desktop services technicians, assigned users, and peers. Installs, configures, and maintains desktop applications. Configures Standard Army application systems. Install, configure, and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications. Perform commercial hardware repair on Dell and HP computer systems. Assist System Administrators with testing of local client applications and security patches. Create/update documentation for conventional technical processes. Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update, and resolve new or assigned customer support request incidents. Assist in the preparation of technical documentition.