Jeffrey Baldwin Email & Phone Number

Cherry Hill Nj

-Schedule daily work load for 12 road technicians throughout South Jersey-Handle all emergency service call requests within a 4 hour response time-Ensure that the Work In Process is accurately billed within 30 days of initiation-Communicate Fleet Maintenance schedules with customers per their existing Service Contracts and notify them directly when any suggested repairs need to be completed

Woodbury, New Jersey

-Coordinated on-time deliveries for completed vehicles in accordance to previously committed deadlines-Oversaw daily communications with employees to accurately gauge work flow-Supervised insurance company expenditures to ensure all payables were accounted for accordingly-Increased billable hours 15.2% by implementing Lean Six Sigma operational systems and eliminating waste-Gained customer trust while guiding them through the loss-related information reporting process

Brooklawn, Nj

-Increased employee development by issuing clear and concise objectives-Presided over yearly salary negotiations-Administered 11 direct reports and was held accountable for their daily practices-Conveyed business strategies to all staff to assure bonded teamwork-Reallocated personnel while maintaining current production levels by utilizing Lean Six Sigma techniques

Brooklawn, Nj

-Processed +50 unique parts orders placed via email, phone and face-to-face contact -Gained customer trust to oversee their challenging and time sensitive orders-Accurately communicated detailed and sometimes complex procedures directly to in house personnel