Supervises the deployment, installation, operation, and unit level maintenance of multi-functional/multi-user information processing systems. Determines requirements, assigns duties and coordinates activities of personnel engaged in information system analysis and maintenance. Develops and administers on-site training programs. Compiles output reports in support of operations. Performs system studies using established techniques to develop new or revised system applications and programs. Writes final design programs, operational manuals, procedures, and requirements documents. Analyzes telecommunications information management needs.

Planned and estimated work effort; effectively assess technical requirements evaluated results; assessed functional solutions; monitored team’s performance and provided process and configuration documentation. Appropriated work flow assignments based on corporate priorities and staff capabilities. Worked closely with outside vendors for various communications equipment, connected via sub-floor and ceiling cabling to streamline communication systems and emergency response personal. Received reputation as being a problem solver. Requested by senior management and departmental leaders to aid in several high-level projects.