Jeffrey Crandall Email and Phone Number

Jeff is a customer service and sales specialist, with all the tools to help your business succeed. When it comes to customer interaction, Jeff brings over 15 years of experience in training and developing Customer Service Representatives, and understands customer interaction and sales process both live and over the phone. From his time spent in the U.S. Army Jeff brings a strong work ethic, and a team first attitude to Profit Rhino. Jeff is always available to answer technical or practical questions you have, and is committed to helping you take your business to the next level!

Managed 60-100 Call Center representatives, and 10-15 management staff.Responsible for driving daily goals including, but not limited to, Average Speed of Answer, Abandon Rates, and other Service level metrics for inbound clientsResponsible for driving daily goals including, but not limited to, Sales Per Hour, Revenue Per Hour, Contact, and List Penetration, and other Outbound metrics.Responsible for managing Call Center budgets, and reaching revenue goals.Responsible for ensuring the call center adhered to all FCC, FTC, and other Federal guidelines for inbound and outbound calling.

Responsible for recruiting, and hiring of call center representatives.Responsible for all new hire training, including, but not limited to Federal TCPA, FCC, and FTC guidelines.Responsible for all product knowledge training for both new hires, and up-training. Responsible for all Financial Industry training, including but not limited to, Financial Regulations, and Banking terms.Responsible for all Healthcare industry training, including but not limited to HIPPA regulations, and Medicare Part D training.

Made inbound and outbound calls for Credit Card acquisition.Serviced cardholder accounts for various financial institutions.

Managed the PM shift of a 240 seat call center.Responsible for managing the inbound calls for one of the largest telecom industies in the US. Call volume ranged from 10-15k calls per day.