• Performed maintenance and installed upgrades on high performance computing clusters and distributed servers.• Provided technical support to internal users an external customers for their research computing workflows.• Assisted in the planning and implementation of CIRT policies and projects, including the development of a terminal based LLM chatbot.

• Investigated and corrected problems with user workstations, network accounts, network equipment, and peripheral devices.• Responded to support requests and tickets and documented all steps taken to resolve issues.• Investigated potential network security vulnerabilities and made suggestions on how to patch them.

• Kept detailed track of all available driver personnel and all in-progress and completed freight lines.• Directed investigations to verify and resolve customer complaints.• Documented all changes in a computer tracking system.• Offered friendly and efficient service to all customers, handled challenging situations with ease.

• Provided students with additional math instruction while coordinating efforts with teachers.• Educated students on study tips and exam strategies.• Provided meaningful meaningful and individualized guidance to help foster better understanding.

Participated in NASA's Community College Aerospace Scholar's Program

• Investigated and corrected problems with wireless network access, software issues, and peripheral devices.• Responded to support requests from end users and walked them through basic troubleshooting tasks.

• Managed network and system performance, conducting troubleshooting, security patching and maintenance.• Configured, customized, and repaired devices based on staff requests.• Conferred with executives to advise and plan for short-term and long-term IT infrastructure upgrades.• Reviewed and assessed network architecture implementation, testing, and deployment needs to identify project requirements and costs.

• Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.• Maintained accurate records of all support requests to ensure consistent ticket progress.• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.