*Served as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, and applicable federal/state laws which lead thousands of claims to resolution while consistently receiving top ratings and exceeding quality metrics*Frontline for escalated claim with coverage and/or customer service concerns - successfully providing answers to increase the customer service experience and consistently maintaining a high rate of customer recovery*Coached team members through complex claims which required experienced review, and assisted with guiding the adjuster to develop a plan of action to move claims forward, resulting in a team with increased confidence and skillset in claim handling *Demonstrated the ability to quickly identify and understand individual and group team needs through active listening which allowed the individual and team to produce winning solutions successfully.*Performed as an effective liaison between carrier needs and team goals, meeting ongoing change in carrier direction and handling expectations through creative problem solving, flexibility and attentiveness*Respond to State Department of Insurance and Executive complaints in a thorough expedited manner, and moving the concern to the furthest point possible *Management authority of $150,000.00

*Managed Total Property and Large Loss claims with values in excess of $5 million, encompassing total handling i.e. Sketching, Contents, Mitigation, Additional Living Expenses, Attorney and Realtor handling *Processed thousands of individual claim files to full and satisfying results, with a high rate of customer satisfaction*Reviewed New and Existing Files to determine current status and develop a plan of action to move claims forward, as well as investigating policy Information to determine coverages, and settle claims in an expedited manner*Effectively communicated with policyholders and third parties, to gather information, and reconcile claim settlements*Utilized insurance industry software and tools to thoroughly document claim details, and maintain accurate records, which resulted in exceeding carrier defined metrics *Field Inspector for FEMA’s Emergency Home Repair Program in St. Croix after Hurricane Maria

-Support a group of 50+ small and medium businesses with desktop, server, and application issues.-AD and Exchange account administrator

-Lead Field Engineer hired to build out and support Hibernia Bank's Dallas presence. -Led a team of vendors to complete the installation of all IT equipment and circuits in every new bank branch built. The completed installation included all wiring, desktop configurations, printers, and server racks.-Once completion of a branch was done I supported all IT issues with each branch remotely and onsite.-Oncall DFW Regional tech for two years straight.