Jeffrey Eccles Email and Phone Number

Responsible for installations, service and inspections and/or conducting energy audits and assessments to quantify energy consumption to establish baseline use and recommend energy saving practices and measures. This individual will also educate customers on their usage, install energy-saving/safety measures and recommend energy saving practices to customers. This individual will maintain a safe working environment for its employees and customers at all times, providing a high level of customer service and education for each service or installation performed.

Safe transportation of customers to and from their desired destinations. Properly follow navigational directions from GPS and from the preferences of customers. Accomplished over more than 4000 safe and successful trips. Maintain neat and clean appearance and proved excellent customer service.

Answered inbound calls and provided customer service support regarding productinformation/pricing, special order information, quotes, order status, price/quantitydeviations.• Troubleshoot customer issues and handle complaints.• Collaborated with other departments to ensure excellent customer service at all touchpoints.• Researched product and order information.• Documented all customer interaction on orders and maintained current and accuratecustomer profiles.• Used customer feedback to make recommendations to the management team forimprovements of products and services.

Responsible for testing and analyzing of clients properties. Managed an extensive client list and provided quality customer service. Processed documents for various rebates and Government programs. Stayed current on all new BPI programs and regulations.

Responsible for achieving Commercial Sales budget by actively contacting and building relationships with customers. Greeted and acknowledged all customers in a friendly, professional manner, andprovided quick and responsive customer service. Knowledge of building codes and permit requirements. Knowledge of credit programs and collection products.

Helped prospective borrowers with a loan products, fast approvals, and affordable options. Developed a referral program that resulted in an increased client base. Extensive knowledge of products and workflow. Processed loan documents and ensured files were properly documented within compliance guidelines.