Jeffrey Hart Email & Phone Number

Evansville, Indiana Area

ID: 471843• Site surveys for wired & wireless networks• Cable running & termination into patch panels, jacks, RJ45 plugs• Rack & stack of various devices (firewalls, routers, switches)• Switch upgrades & replacements• Windows installation, migration, & troubleshooting• VOIP installation & configuration• POS installs, deinstalls, maintenance, replacement• Pinpad (Igenico, NCR, Verifone) installation, replacement, & troubleshooting• Scissor Lift driver

United States

Mount Vernon, Indiana

Working on-site at SABIC Innovative Plastics.• Developed optimized data transfer technique that increased technician efficiency.• Enforced data retention procedures which aided fellow technicians in recovering lost data.• Diagnosed & repaired Dell desktops & laptops while adhering to strict environmental & e-waste guidelines.• Managed numerous lab instrument servers provided by Waters & Labsoft.• Interacted with numerous 3rd party vendors in order to facilitate license renewals, new installations, & repairs.• Configured, installed, & uninstalled desktops, laptops, peripherals, & network connections.• Ensured all computers contained company approved software using SCCM.• Ensured every computer adhered to SABIC’s strict corporate policies and directives.• Delegated & prioritized requests among deployment technicians.• Familiarized new employees & bolstered their technical skills with hands-on training.

Mount Vernon, Indiana

Contracted to Compucom and working on-site at SABIC Innovative Plastics.• Developed optimized data transfer technique that increased technician efficiency.• Enforced data retention procedures which aided fellow technicians in recovering lost data.• Diagnosed & repaired Dell desktops & laptops while adhering to strict environmental & e-waste guidelines.• Managed numerous lab instrument servers provided by Waters & Labsoft.• Interacted with numerous 3rd party vendors in order to facilitate license renewals, new installations, & repairs.• Configured, installed, & uninstalled desktops, laptops, peripherals, & network connections.• Ensured all computers contained company approved software using SCCM.• Ensured every computer adhered to SABIC’s strict corporate policies and directives.• Delegated & prioritized requests among deployment technicians.• Familiarized new employees & bolstered their technical skills with hands-on training.

Evansville, Indiana Area

• Managed Static IPs, VLANs, & DNS configurations throughout Metronet’s Indiana & Illinois markets using SSH Clients operating on Layer 2 & 3 switches & routers.• Designed & programmed automated Excel documents that aided in creating error-proof DHCP & Static IP profiles across Layer 2 & 3 switches & routers.• Collaborated with field techs to install new fiber optic connections & remotely diagnosed / repaired existing customers.• Resolved Spatial / Circuit Design issues for new & old customers.• Rectified MAC address conflicts & DHCP lease-state issues on Layer 2 & Layer 3 routers & switches.• Managed the assignment & transfer of on-site customer equipment.• Carried out time sensitive tasks such as: phone ports from other companies, service additions / changes, & DHCP to Static IP swaps.• Fulfilled requests for technical assistance via phone, email, or remotely via SSH clients.• Educated & aided customers in how to diagnose & troubleshoot issues with their ISP services (internet, TV, & phone).• Familiarized new employees & bolstered their technical skills with hands-on training.

Mount Vernon, Indiana

Contracted to Compucom and working on-site at SABIC Innovative Plastics.• Carried out Windows 10 re-images, Windows 7 data recovery, & various database transfers.• Accounted for 25% of the Windows 10 deployment project; averaging 10+ deployments a week.• Optimized deployment efficiency by multitasking & building user profiles prior to deployment.• Provided end-user support for Windows 10, Windows 7, & hardware peripherals.• Fulfilled requests for technical assistance in person, via phone, or remotely & diagnosed problems with hardware & services.• Negotiated computer deployment schedules with clients to minimize down time.• Consulted with clients prior to the data migration process to satisfy the needs of each client.• Established remote connections enabling user to access Windows Server 2008.• Delegated & prioritized requests among deployment technicians.• Familiarized new employees & bolstered their technical skills with hands-on training.• Managed IT assets & shipping lists.

Princeton, In

Contracted to Toyota Motor Manufacturing Indiana.• Monitored vehicular access points and reported any suspicious activities.• Kept accurate log of visitor sign-ins and truck deliveries.• Inspected vehicles exiting the plant to ensure asset protection.• Proficient with written and verbal communication skills.• Documented nightly activities on a Daily Activity Record.• Provided updates, statuses, and completion information to management.

Greater Atlanta Area

• Attended hospitality training.• Handled customer vehicles and rearranged vehicles on the lot.• Delivered cars, contracts, and parts short and long distances.• Accepted and inspected deliveries worth ~1M dollars.• Assisted customer inquiries and complaints in a courteous manner.• Provided updates, statuses, and completion information to management.

Norcross, Ga

• Opened and closed the store and performed daily counts of cash registers and petty cash.• Kept up-to-date track of vape juices, mods, and accessories.• Handled customer issues / questions efficiently and in a friendly manner.• Provided updates, statuses, and completion information to management.

Greater Atlanta Area

Contracted to Crawford & Company for Metadata / PLSQL Development.• Linked Oracle database views to DMITRI and verified data was properly transferred.• Ensured website pages followed standard data model rules and was user friendly.• Used web based system that implemented ticket severity to keep track of metadata issues.• Used PLSQL Developer to create new views and alter existing views on Oracle databases.• Conferred with staff and management to establish requirements for new pages or modifications.• Developed procedures and documentation to train new users in proper metadata development.• Provided updates, statuses, and completion information to management.

Greater Atlanta Area

Contracted to Ingenico Group.• Built new & rebuilt used computers, basic troubleshooting, printer & network connections, cable changes, drive formatting & partitioning, user management, virus handling, router / switch mounting & setup, IP addresses conflict resolution, multi-COM port setups, ODBC Data Source linking, & SQL server databases.• Set up equipment for employee use, ensuring proper cable installation, operating system, and approved software.• Used Active Directory to set / reset user passwords.• Used SQL Server to access various databases that contained the results of the software testing.• Used Citrix clients to access virtual desktops on Windows Server 2008.• Trusted with high-level security access and given admin rights on a range of proprietary/confidential software programs and computers that encrypt credit card terminals.• Developed training procedures to train users in the proper use of hardware and software.• Conferred with staff and management to establish requirements for new processes or modifications.• Provided updates, statuses, and completion information to management.

Greater Atlanta Area

Contracted to Ingenico Group.• Disassembled, diagnosed, repaired, and reassembled credit card terminals.• Inspected circuit boards for workmanship errors, liquid damage, broken traces, & short circuits.• Input repair codes into repair tracking website.• Data Entry of required Sales BOMs to be input into Ingenico's databases.• Maintained a complete history of Sales / Billing Orders to keep track of software versions and revisions.