- Maximizes the value of the product and the work of the development teams by understanding the business goals and objectives, client, and customer needs. - Facilitating communication and collaboration between the development teams and the product stakeholders. - Leads the development effort by conveying product vision to the team and outlining work in the product. - Responsible for keeping internal and external stakeholders apprised of the status of their ideas and feedback and be available to answer questions as needed.- Work closely with the training, sales, and implementation team to ensure that feedback about product usability / design is incorporated into implementaiton for business success.

Responsibilities- Efficiently managed product launches, ensuring timely and cost-effective delivery including platform reorientation, international expansion, and feature enhancements. - Collaborated with cross-functional teams (senior leadership, sales, legal, data science, and development) to develop a prioritized product roadmap, balancing operational needs with innovative, customer-centric solutions. - Led stakeholder meetings to gather precise product requirements, fostering clear communication and alignment of goals.- Created comprehensive product requirements documents, detailing business cases, objectives, timelines, and mock-ups, supporting material-driven decision-making.- Championed Agile practices implementation within product and development teams, helped introduce key Agile ceremonies to enhance team efficiency, collaboration, and understanding.

Responsibilities- Led a multi-departmental project management task force, ensuring on-time, on-budget delivery by fostering cross-functional collaboration among sales, client success, operations, pricing and strategy, and development teams. - Partnered with Pricing and Strategy teams, orchestrating offshore development for a customer-built pricing tool, achieving 20-30% reduction in pricing quote turnaround for sales teams. - Enhanced development team efficiencies through Jira customization and custom reporting, leading to better project visibility, improved team morale, and data-driven decision making by senior leadership for project prioritization and budgeting.

Responsibilities - Consultant for Salesforce Sales and Service Cloud, focusing on optimizing CRM processes and user experience.- Conducted stakeholder interviews and requirements gathering, leading user story creation and grooming for development and user acceptance testing. - Developed value stream and process mapping documentation, identifying organizational pain points and potential process improvements.- Facilitated new employee onboarding and Salesforce team training, enhancing team proficiency and operational effectiveness.

Responsibilities- Led a team overseeing maintenance of critical applications including Salesforce, Zuora, Jira, and data warehouse, ensuring operational efficiency and system reliability. - Cultivated an Agile team culture, emphasizing continuous improvement and team cohesion through various team-building activities. - Implemented new team processes to streamline development, standardizing request submissions, requirement gathering, work prioritization, release cadence, documentation, feedback looks, and training. - Managed system integrations for acquired businesses, successfully migrating over 135,000 customer and prospect account to Zuora and Salesforce, enhancing sales workflows.

Responsibilities- Enhanced data collection processes for the in-house CRM system in collaboration with cross-functional teams, achieving 5-10% increase in productivity. - Led the integration of multiple content management systems, utilizing data analysis for decision making, culminating in the consolidation of over 250,000 construction reports into a unified system, thereby improving work efficiencies.- Managed the Chicago office's facilities, including vendor relations, access controls, IT asset management, CRM and Google Suite administration, and server maintenance.

One Tail at a Time, NFP is a animal rescue based in the Chicagoland Area. We promote the importance of spaying and neutering companion animals to reduce the amount of unwanted animals and uphold the idea that pets are an indispensable part of the family as part of the effort to make Chicago a no-kill city. We also encourage positive and humane training techniques to ensure that dogs and their adoptive families remain bonded and together for the life of the dog.We focus on finding permanent homes for our dogs by working to match the lifestyles of potential adopters with each dog’s personality and needs. This, combined with our commitment to providing new adopters with education and support for the life of their dog, ensures that more dogs stay in their new homes permanently, reducing the number of pets that are returned to the rescue or shelters each year. All of our dogs are adopted fully vaccinated, heartworm tested, spayed or neutered, and microchipped.www.onetail.org

Responsibilities- Led and mentored a team of over 20 content reporters, boosting motivation and discipline, and contributing to consistent year-over-year growth of construction reports in the U.S. and Canada. - Managed reporting metrics, overseeing individual and team goals across states, regions, and countries. - Identified and resolved team impediments, enhancing workflow efficiency and boosting team morale.

train employees, edit content and maintain CRM database