Jeffrey Lewis Email and Phone Number

As a Customer Service Assistant at the University of Westminster, I will be the first point of contact for students, staff, and visitors, providing exceptional customer service across various university services. I will handle queries, provide information, and support with administrative tasks.Key Responsibilities: • Greet and assist students, staff, and visitors with their inquiries. • Provide accurate information on university services, facilities, and procedures. • Handle telephone, email, and face-to-face queries. • Resolve customer issues efficiently or escalate them when necessary. • Assist the administrative team with day-to-day tasks. • Stay informed about university services and procedures.Requirements: • Excellent communication and interpersonal skills. • A strong customer service ethos and a professional attitude. • The ability to multitask in a busy environment. • IT proficiency, including knowledge of Microsoft Office and databases. • Previous customer service experience is preferred but not essential.

Records Officer at Goldsmiths, University of LondonAs a Records Officer at Goldsmiths, University of London, I manage and safeguard student and administrative records, ensuring their accuracy, confidentiality, and integrity. My role was pivotal in supporting the College's operational and strategic goals through meticulous records management.Key Responsibilities:Records Management: I oversee the maintenance and management of student and administrative records systems, ensuring they are accurate, up-to-date, and securely stored.Data Entry and Verification: My responsibilities include inputting and updating data in Unit-e (information system), verifying record accuracy, and resolving any discrepancies.Reporting and Analysis: I generate reports and analyse data related to student records, admissions, and other metrics to support institutional planning and decision-making.Support and Liaison: I provide guidance and support to both staff and students regarding records-related inquiries and issues. I work closely with various departments to ensure smooth integration and management of records.Compliance and Audits: I ensure our practices comply with institutional policies and legal requirements, assisting with internal and external audits related to records management and data protection.

• The administration of all aspects of the processing ofgraduate applications.• Making selection decisions on applications againstcriteria agreed with academic colleagues.• Handling enquiries received from applicants.• Supporting the UKVI points based immigration processas it applies to graduate admissions.• In undertaking these responsibilities the post holder willliaise with prospective students and theirrepresentatives, members of staff in UCL academic unitsand Professional Services divisions and externalagencies, such as UK NARIC.• There are no supervisory responsibilities attached to thispost.• The post holder reports to the Senior AdmissionsOfficer, who is responsible for training and developmentand ensuring appropriate standards of performance andconduct.• The post holder works using their own initiative in a self-directed manner, referring complex problems or issuesrequiring policy decisions to the appropriate SeniorAdmissions Officer.

• Managing inquiries though SOAS Universities bespoke student enquiry system• Support student life cycle processes as a first point of contact for student queries• Communicating with students in person, on the phone and by email • Managing web pages for department using CMS• Inputting, updating and manipulating students records in Unit-e (student management software)• Supporting academics and the wider administration team• Supporting the UKVI Officer with Tier 4 checks during the academic year

• Heavily assisting numerous personnel in the successful conduction of the GCSE examinations• Fully responsible for the production of reports and letters through skills in MS Office• Verified and updated marks for GCSE and A-Level exams using Pearsons bespoke data system• Checked and reported errors in the exam papers and coursework after being moderated• Investigated lost examination papers and audio material