Jeffrey M. Email & Phone Number

• Install, configure, upgrade, maintain and support server systems based on client’s service requests and maintenance.• Responsible for the administration of the VMware hardware platform that supports all virtualized systems running on theIntel platform; this includes provisioning of computing hardware as needed, applying firmware upgrades, and performingbreak-fix to ensure system performance resiliency, and security.• Identify, diagnose, and resolve recurring and incidental support issues for server and serverless O/S, hypervisors, andRemote Desktop (Citrix/VDI) environments.• Monitor performance of hypervisor environment, servers, and server applications to identify root-cause and resolve issues.• Produce, Maintain, and update technical documentation.• Projects include: Full hardware replacements, server upgrades and migrations for several environments; Remotely encryptover 200+ computers using DattoRMM; Remotely install Office 365 software to over 200+ computers using DattoRMM;Deploy/Update applications for over 200+ computers using DattoRMM.

Carmel, In

Provide network and troubleshooting support to companies.

Involved in Help Desk operations for the brigade during the 2011 Iraq deployment.Solved basic software and hardware problems.Added and removed users from Active Directory.Re-imaged computers using Acronis software.Tracked help tickets for the brigade using Spiceworks software.Proficient with terminating and installing Cat5 networking cable.Handled brigade's computer turn-in process.

- Provided customer service during the Christmas holiday. - Organized shelves and provided assistance to customers. - Answered inquiries from customers and established a friendly shopping environment.

Franklin, Indiana

- Packaged product in a fast pace environment.- Operated machinery.

Bachelor'S Degree, Computer And Information Technology

Information Technology Military Occupational Specialty In Information Technology