Championed the continuous development of all associates to reach personal and professional goals. Led 4 Training Specialist to assess, develop, facilitate, and analyze training and development solutions to support corporate initiatives.

Managed, coordinated, created and facilitated all aspects of corporate training and development initiatives to support strategic plans, goals and vision. Served as “trusted learning advisor” by building strong relationships with management to proactively identify training needs and offer solutions to address those needs. Oversaw entire life of projects from evaluating project scope, identifying appropriate audiences, creating training materials, facilitating classroom sessions and analyzing impact to performance. Managed overall performance of up to 7 Learning Specialists. Managed all Customer Service and Customer Experience training and development initiatives.

Oversee daily operations and supervise 10 department staff. Develop and implement “standards of performance” to improve work quality and productivity. Provide one-on-one staff development training to improve customer service and account management techniques.

Develop corporate magazine and coordinate public relations efforts for special projects. Develop press materials and work with media outlets to promote grand openings and corporate events.