Jeffrey Manalang Email and Phone Number

• Handles customer service inquiries regarding different products, seevices, and site navigation in a professional and efficient manner.• Answers all customer inquiries through phone, email, or chat.• Performs accurate diagnosis of inquiries and provides appropriate solutions based on defined procedures• Builds a strong customer relationship and commitment

• Provided inbound communication through telephone and chat support• Dealt with all cases politely, courteously, professionally & assertively• Understood the customers' needs through effective listening and questionings skills• Matched customers' needs to Clients’ products and services• Used negotiation and influencing skills to overcome objections and gain the customers’ buy-in• Communicated relevant information to internal and external customers and shared learning with colleagues• Adhered to agreed processes, meets required work standards, targets and objectives• Consistently achieved call quality score goals in order to meet client and customer satisfaction goals