Provide comprehensive IT support by analyzing, troubleshooting, and resolving issues across multiple platforms, including email, PC software and hardware, printing, internet, and client IT security. Manage end-to-end new computer setups and user terminations to ensure seamless operations.Deliver first-level support for inbound calls while expertly creating and managing service tickets. Communicate effectively with employees and vendors, maintaining reliable systems and up-to-date security measures.Maintain IT equipment and software and implement policies and procedures to ensure optimal performance, security, and efficiency of IT infrastructure while mitigating risk.Build and maintain ongoing customer relationships, providing chat, phone, and email support, enhancing customer satisfaction and retention.Communicate effectively with employees and vendors, maintaining reliable systems and up-to-date security measures.Assist in interdepartmental projects to meet target deliverables, promoting cross-functional success.Maintain detailed and accurate call logs, ensuring full documentation of incidents and interactions.Efficiently manage and respond to service requests and tickets, maintaining a 100% resolution rate and ensuring high user satisfaction.