Jeffrey Olson Email & Phone Number

I have 12 years of experience managing inside contact centers, I know customers are looking for an easy, engineered experience. I also know employees are looking for leadership that listens, is thoughtful in its planning, responsive to needs and committed to career development.I pride myself in my ability to take initiative, find solutions, work independently, and foster an open and collaborative environment.Some achievements over the past few years include:Navigated the transition to remote work for my department. Adapted policies and procedures to fit better in a work from home environment.Bi-weekly coaching sessions with my Team Leaders where I celebrate successes and offer guidance and direction on challenges. This has led to my team having the lowest turnover and the strongest performance in the department. I’m the kind of manager that my employees want to stay and work with.Oversaw implementation of department efficiency KPI’s such as Availability, Utilization and Adherence to executive team. Identified challenges and suggested opportunities for change and improvement.

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  Portland State University

  Computer Science