Jeffrey Pope Email and Phone Number

• Produced high-quality multimedia content including images, videos,flyers, postcards, door hangers, and infographics.• Published engaging content for various digital platforms including thecompany’s social media, blog, and website.• Managed content calendars to ensure timely delivery of content.• Collaborated with the marketing team to develop content strategiesthat aligned with business goals.• Monitored performance of content and adjusted strategies as needed.• Ensured all website content was optimized for search engines.• Created, monitored, and optimized ad campaigns in Google Ads.

Working remotely and client-facing on various animations, illustrations, and graphic design projects to meet deadlines while maintaining quality.

• Operated within a multicompany and multistate payroll environment.• Main point of contact and responsible for all tasks relating to overpayment notifications including identifying errors, reaching out to internal employees, issuing letters, etc.• Utilized AWS and ServiceNow to communicate, document, and assist employees with timekeeping, paycheck, tax, and W-2 inquiries.• Reviewed timesheet entries within multiple payroll software (e.g., ADP, Ceridian Dayforce, and EmpCenter) to ensure earnings were accurate.• Assisted with implementation of companywide payroll changes and standard software upgrades.• Completed weekly account reconciliations and assisted with preparing monthly payroll journal entries.• Administered company policies in relation to the payroll system.

• Assisted the Logistics Manager with weekly/monthly report analysis and data reconciliation.• Worked within Intuit QuickBooks and All Orders to manage the facility inventory count, client shipping information, and customer invoices.• Procured deliveries and checked to ensure that the correct amount and type of stock was received.• Corresponded with customers about specific requests and inquiries.• Project managed small assignments as tasked by management.• Worked safely, maintained a safe working environment, and adhered to all safety policies and procedures.

• Worked directly with the Print Shop Manager to produce print jobs (e.g., business cards, books, magazines, brochures, flyers, and large format banners).• Digitally adjusted print attributes, based on client specifications, to create high-quality finished products.• Coordinated printing activities with coworkers for an efficient workflow to ensure project completion.• Packed and labeled cartons, boxes, or bins of finished products.• Replaced ink, paper, toner, and additional printing supplies.• Performed routine maintenance on various print machines.

• Promoted within a 4-month period to Operations Lead after transferring to the Operations Associate position. • Became the leader of the Omni (Ship from Store) Team and efficiently coordinated workloads between staff members. • Checked all shipments for packaging standard accuracy as well as in-store BOPUS (Buy Online Pick Up in Store) hold locations. • Monitored daily number of units needing to be shipped while evaluating and assessing workforce needs to meet our quota. • Effectively used Kohl's tools and technology to plan, communicate, and share information with team members. • Delivered the highest level of customer service by supporting the Kohl’s "Yes We Can" culture through effective problem solving. • Ensured customers received excellent service by accurately and efficiently processing both in-store replenishment items and online orders.

• Maintained vehicle inventory appearance and performance by cleaning the interior and exterior of vehicles, replenishing all vehicle fluids as needed, and placing buyer guides in vehicles. • Kept the vehicle lots neat and orderly; Moved cars as directed by the general manager and in accordance with display standards. • Drove vehicles to and from the service lanes, service stalls, and parking lots as needed. • Ensured customer vehicles were ready for return once repaired. • Provided a pleasant experience for clients.