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Accomplished Global Systems Integration & Consulting executive leading digital transformations and delivering solutions to meet client operational challenges and business objectives. Extensive experience leading large-scale transformation PMO’s, global service delivery programs and consulting engagements. Recognized for strong leadership and work ethic, focused on delivery excellence with exceptional commitment to customers and motivating high performing teams across all geographies.Key Career Highlights:• Global Transformation PMO Leadership: Enhanced and led the Transition and Transformation PMO for 3 top tier digital transformation, outsourcing and consulting companies: NTT, ACS/Xerox and Accenture. • Digital Transformation: Spearheaded a major IT infrastructure migration project, transforming outdated systems into a cutting-edge digital environment under new Private Equity ownership. Implemented standardized project management and ITIL best practices, driving operational delivery improvements across multiple workstreams.• Revenue Growth and Client Satisfaction: Led the transition and transformation of clients generating approximately $350 million in revenue. Unified regional teams into a global team, achieving a 50% reduction in program overruns and a 25% increase in customer satisfaction scores through enhanced project management practices.• Strategic Account Management: Managed a $50 million annual account, achieving a 25% growth in the first year while improving client satisfaction by 15% and eliminating service level penalties. Oversaw a multi-national team in the Service Transition and Transformation Office, successfully guiding the strategic direction and execution of service delivery across seven countries.
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Vice President Of Transition And Customer SuccessZonesTexas, United States -
Vice President Of Transition And Transformation ManagementNtt Data Services Nov 2019 - PresentPlano, Texas, UsManaged the Global Transition and Transformation PMO team responsible for effectively integrating new Cloud, Applications, BPO, and infrastructure clients into NTT’s digital operations, cloud and consulting services. Collaborated with solution architecture, sales and service delivery to architect solutions and present to clients. Responsible for program management of the transformation program once new deal was signed. Led a team of >100 technical project managers from 7 different geographies. • Created and enforced a new series of project management guidelines which improved client satisfaction scores (4.8 out of 5) year over year while bringing project budget overruns down to below 3% and increasing on time delivery of project milestones to 99%.• Cut the PMO's operating costs by 45% through strategic staffing.• Reported monthly program portfolio status to the CEO and all business unit Presidents. -
Digital Transformation DirectorTag Mar 2018 - Nov 2019London, London, GbResponsible for leading the infrastructure and digital transformation programs critical to attainment of the new Tag ownership strategic objectives for growth. • Led the global program that transitioned and modernized the complete information technology infrastructure of Tag from a shared service model under the previous ownership to new cloud-based infrastructure model.• Leading the development and implementation of the Tag mission critical digital experience platform that is the go-to market channel used by all Tag clients. -
Managing Director - Global Mobilization/Transition And TransformationAccenture Aug 2011 - Sep 2017Dublin 2, IeGlobal leader within the Infrastructure Outsourcing division that managed transition/transformation of all new infrastructure outsourcing clients into Accenture managed services; ~$350 million in revenue. 320 transition team resources globally.• Evolved the regional transition teams into a single global mobilization group that successfully delivered a portfolio of projects that included transition management, transformation management, quality assurance, ERP implementations, cloud implementations, new company acquisition integrations and internal programs.• Implemented standard Project Management best practices for use throughout the Infrastructure Outsourcing organization that reduced program overruns by 50% and improved customer satisfaction scores by 25%.• Implemented operational delivery improvements based on ITIL standard best practices IO wide -
Vice President/Sbu ExecutiveAffiliated Computer Services, A Xerox Company Sep 2010 - Aug 2011ACS account executive responsible for managing the delivery of services for a multi-million a year outsourcing customer engagement. Responsibilities include: • Client relationship management• Profit & Loss statements• Service Level Attainment• Contract Management• Base business growth
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Vice President - Portfolio Management OfficeAffiliated Computer Services Jun 2008 - Sep 2010Responsible for overseeing and setting the strategic direction for all aspects of the Service Transition and Transformation Office for the ITO division; with a portfolio of projects that include transition management, project management, quality assurance, ERP implementations, new company acquisition integrations and internal programs utilizing a staff of 125 resources spanning 7 countries with an annual operating budget of $8 million and a project portfolio valued over $250 million. • Evolved the Transition Management Office into a global Portfolio Management Office responsible for project delivery within the ITO division• Consolidated project management into one center of excellence to enhance the consistency and quality of delivery• Implemented standard Project Management best practices for use ITO wide• Developed and implemented a blended on shore/off shore portfolio management structure that reduced the cost to the business by 25% while maintaining delivery quality. Staffed teams in seven countries (Mexico, Poland, India, UK, Ireland, Malaysia) that supported global project delivery 24/7.
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Group Director - Ito Project/Tranistion Management OfficeAffiliated Computer Services Oct 2007 - Jun 2008• Responsible for managing the Project and Transition Management Offices for the ASC Information Technology Outsourcing organization. • Lead an organization of 60 resources with an annual operating budget of $6 million.• Created and maintained the project management center of excellence and best practices.• Typical Program Portfolio of projects consists of 10 -15 transitions with total contract values between $10-$80 million.
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Group Director - Transition Management OfficeAffiliated Computer Services Jan 2007 - Oct 2007• Led a staff of 13 project managers dedicated to managing transition projects for new IT outsourcing clients located in the Eastern US and International.• Personally managed, within a span of 10 months, the successful transition of what was then the largest IT outsourcing engagement ACS had signed. Project Included: 4,000 MIPS across 2 mainframes with 15TB of storage, ~650 midrange servers with 252TB of storage, 85,000 physical tapes, 1,200 applications, 4 IT helpdesks with and average of 5,500 calls per month, support for 15,000 end user PC’s and ~150 employees.
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Enterprise Program ManagerAffiliated Computer Services Jun 2005 - Feb 2007• Program manager responsible for managing the transition of new IT outsourcing clients into ACS.• Developed and implemented best practice project management methodology specific to transition programs.• Successfully managed several large complex transition programs.
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Multiple PositionsPerot Sytems May 1995 - Jun 2005Multiple positions including: Program Office Manager, DIAMOND Software Development Team Leader; Account Manager and Technical Advisor, Office of the CEO/President
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Hotel Operations Systems ManagerWyndham Hotel Group May 1987 - May 1995Responsible for all aspects of the implementation, training and support of hotel systems (front office, point of sale, telecommunications) at newly acquired or constructed hotels.
Jeffrey Richards Skills
Jeffrey Richards Education Details
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The University Of Texas At AustinPolitical Science
Frequently Asked Questions about Jeffrey Richards
What company does Jeffrey Richards work for?
Jeffrey Richards works for Zones
What is Jeffrey Richards's role at the current company?
Jeffrey Richards's current role is Vice President of Transition and Customer Success.
What is Jeffrey Richards's email address?
Jeffrey Richards's email address is je****@****bal.net
What is Jeffrey Richards's direct phone number?
Jeffrey Richards's direct phone number is (510) 834*****
What schools did Jeffrey Richards attend?
Jeffrey Richards attended The University Of Texas At Austin.
What skills is Jeffrey Richards known for?
Jeffrey Richards has skills like Program Management, Leadership, Outsourcing, Project Portfolio Management, Management, It Outsourcing, Project Delivery, Business Development, Pmo, Vendor Management, Crm, Project Management.
Who are Jeffrey Richards's colleagues?
Jeffrey Richards's colleagues are Jess Mckinlay, Prashant Trikha, Khurram Shahzad, Adam Maavia, Jed Smart, Justin Serna, Zia Rehman.
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