With over nine years of experience in human resources and program management, I am a Senior Program Manager at Amazon, where I own several product adoption goals. I leverage my analytical skills and HR expertise to collect and analyze feedback from customers, and identifying opportunities for improvement and innovation. I also partner with various stakeholders, such as product managers, engineers, business analysts, and operations leaders, to deliver solutions that enhance the customer experience. Previously, I worked as an HR Operations Manager at Quidsi Inc., a subsidiary of Amazon, where I oversaw the HR processes and policies for over 1,000 employees across multiple locations. I love to dive deep to uncover root causes and use data and customer insights to identify solutions. I hold a Master's of Science degree in Organizational Psychology from the University of Hartford.