Jeffrey S.

Jeffrey S. Email and Phone Number

Technical Support Engineering Lead @ Magnet Forensics
waterloo, ontario, canada
Jeffrey S.'s Location
Lagrange, Texas, United States, United States
Jeffrey S.'s Contact Details

Jeffrey S. personal email

n/a

Jeffrey S. phone numbers

About Jeffrey S.

Lead Technical Support Engineer for a leading mobile forensics company. Former Cyber Security Analyst for AT&T. Splunk Core Certified Power User. Experienced Police Officer with a demonstrated history of working in the law enforcement industry. Skilled in Patrol, Criminal Investigations, Interview/Interrogation Techniques, Evidence Collection and Management, Firearms Handling, Public Safety, and Emergency Management. Strong military and protective services professional. Has a Bachelor’s Degree focused on Information Technology and Cyber Security from Russell Sage College.

Jeffrey S.'s Current Company Details
Magnet Forensics

Magnet Forensics

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Technical Support Engineering Lead
waterloo, ontario, canada
Website:
magnetforensics.com
Employees:
260
Jeffrey S. Work Experience Details
  • Magnet Forensics
    Technical Support Engineering Lead
    Magnet Forensics Jul 2023 - Present
    Lead Technical Support Engineer managing a team of four people supporting a proprietary mobile forensics product, and a number of computer, mobile device, DVR, forensics software products. Utilized ZenDesk for ticketing and chats, Elastic Stack for logging, Atlassian for internal Wikis, SalesForce to track customer data, and Okta for customer/employee SSO.
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  • Grayshift
    Lead Technical Support Engineer
    Grayshift Jun 2020 - Jul 2023
    Atlanta, Georgia, United States
    Started as a Technical support Engineer, promoted to Lead Technical Support Engineer a year and a half later managing a team of two people working on supported a proprietary mobile forensics product. Utilized ZenDesk for ticketing and chats, Elastic Stack for logging, Atlassian for internal Wikis, SalesForce to track customer data, and Okta for customer/employee SSO. Company merged with Magnet Foresics in April of 2023.
    View
  • At&T
    Cyber Security Analyst Ii
    At&T Jan 2018 - Mar 2020
    Austin, Texas Area
    Tier 2 analyst. Investigate, identify, and document any events affecting the customer environments and proactively use provided resources to find resolutions. Log issues according to ticketing procedures. Monitor, track, and escalate incidents as required. Perform regular surveillance of customer environments by reviewing automated reports, analyzing logs, and configuring systems to provide the best information for analysis. Provide feedback to upper Tiers and Director to facilitate informed decision-making.
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  • City Of La Grange
    Police Officer
    City Of La Grange Oct 2013 - Jul 2019
    La Grange, Tx
    Specialized in criminal investigation, internet crime, social media crime, and patrol tactics. Proficiency in report writing, evidence collection, interviews, and expert testimony. Training in investigation techniques, crime scene search, computer crimes, and interrogation. Run the social media outlet for the department.
  • Fayette County Sheriff'S Office
    Correctional Officer
    Fayette County Sheriff'S Office Jun 2009 - Apr 2013
    La Grange, Tx
    Experience with data entry, incident handling, communication skills, report writing, and cell searches.
  • Schultz'S Termite & Pest Control
    Owner/Certified Applicator
    Schultz'S Termite & Pest Control Jan 2005 - Jan 2011
    Fayetteville, Texas
    Managed the day to day functions of a business. Kept track of materials used in treatments. Kept a file system of customers and suppliers. Kept a budget for tracking costs and revenue.

Jeffrey S. Education Details

Frequently Asked Questions about Jeffrey S.

What company does Jeffrey S. work for?

Jeffrey S. works for Magnet Forensics

What is Jeffrey S.'s role at the current company?

Jeffrey S.'s current role is Technical Support Engineering Lead.

What is Jeffrey S.'s email address?

Jeffrey S.'s email address is js****@****ift.com

What is Jeffrey S.'s direct phone number?

Jeffrey S.'s direct phone number is (516) 599*****

What schools did Jeffrey S. attend?

Jeffrey S. attended The Sage Colleges - Russell Sage College, Stephen F. Austin State University, St. Thomas High School.

Who are Jeffrey S.'s colleagues?

Jeffrey S.'s colleagues are Jarrett Kirkup, Dylan Gordon, Nick Bria Cissp Mbcs Mcfe Mcme Gcfe Ence, Joanna D., Merry Ren, William Wilson, Nicholas Ray.

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