Jeffrey Shaw Email & Phone Number

College Station, Tx, Us

Texas, United States

Bryan/College Station, Texas Area

- Manage marketing functions, advertising, corporate communications, and supervise campaigns for such areas as customer service, airfield construction, general aviation, and advocacy programs. Conceive and supervise the execution of media campaigns. -Public Speaking-Manage both Customer Service and Marketing team-Manage large Marketing budget.-Develop the Marketing vision and execute marketing strategy.-B2B Sales Experience-Introduced the Airport to social media platforms resulting in an increase of passenger engagement by 80% with airport content and related airport news over previous years. - Draft and publish press release documents for the airport and distribute to local media outlets.- Manage marketing budget agreements between airport and Bryan/College Station. Regularly attend city council budget meetings and report airport marketing data as needed. - Manage and coordinate agreements and marketing contracts with third-party marketing providers.- Manage and develop marketing and brand content for the airport including but not limited to, social media content, custom photography, web content, and much more. - Assist in planning, organizing, managing and coordinating Airport customer service programs, activities, initiatives and procedures designed to enhance customer service at the airport- Assist in the planning, preparation, coordination, and execution of various aviation security exercises and provide applicable training as required; coordinate customer service plans and actions with department staff and ensure all customer service requirements are met.- Manage Air Service Development initiatives to increase ridership with airline partners.

Bryan, Tx

TECHNICAL CONSULTANT: Admail (College Station, TX), 2015 – Present-Solve Basic IT issues such as windows errors, Hard Drive replacements and cloning, as well as building new computers. - Build custom web sites for Home Owner Associations using Wordpress CMS, HTML, PHP, CSS, etc.- Manage marketing and advertising projects for the organizational exposure. - Manage large scale Excel files containing 10,000 plus mail records.- Processing mail records through Accuzip while simultaneously trending undeliverable addresses. - Manage Large Scale Xerox 700i Printer. Maintain proper working condition and assist in replacement of parts.

The Woodlands

CLIENT SPECIALIST: Aon Hewitt (The Woodlands, TX), 2014 – 2015 - Expert on Service Contact Center processes, knowledge, content management and training of representatives for multiple Fortune 500 Clients (i.e. T-Mobile, Tenet Healthcare, etc). - Assist Client Leadership personnel in completing client ready presentations and present data client HR Directors. - Provide feedback to Customer Service Representatives and identify process improvements based on escalation analysis results. - Execute Customer Issue Resolution and ensure proper documentation and follow up take place. - Facilitate training through both classroom and/or virtual instruction – virtual locations including but not limited to India and Puerto Rico Service Centers. - Responding to Client emails quickly and with accuracy. - Analyze daily/weekly/monthly/quarterly reports to determine trends in the Service Center.Successfully navigate and operate SAP GUI to process day to day benefits and financial transactions.- Manage Learner performance and identify knowledge gaps. - Manage up to 70+ learners via virtual instructions or in classroom environments. - Experience with unsupervised remote work.- Experience in making schedules, managing employees, etc.BUSINESS INSTRUCTOR: Aon Hewitt (The Woodlands, TX), 2010 – 2014- Partner with Talent Development in launching new course material for Learner development and classroom trainer for Pilot programs as well as dedicated facilitator for future training sessions.Client Team Subject Matter Expert and project lead in maintaining plan requirement document changes.- Identify Learner performance trends, initiating improvement plan programs for the learner(s) and determining a recommendation for release of assignment is applicable. - Facilitate training through both classroom and/or virtual instruction – virtual locations including but not limited to India Service Centers.- Manage large classrooms

Business Administration And Management, General

Business Administration

Bachelor Of Science - Bs, Computer Science