Jeffrey Smith Email & Phone Number

Carmel, Indiana, United States

• Manage a team of consultants for Workstate.• Work directly with consultants and their team leads to ensure that quality is being delivered to our clients.• Led a team of colleagues working to update our company's wiki.• Presently leading our Retrospective Initiative, ensuring that fellow managers and direct leadership are following best practices.• Working directly with our client to ensure the application features meet their needs via requirements gathering.• Participate and engage in Agile/Scrum/Team Ceremonies.• Assisted the client with releases to ensure that all deployments went smoothly.• Created a monitoring system for the client so they can proactively diffuse incidents. • Ensured the client met NACHA standards by updating many different applications that had been developed.• Currently assisting the client with a migration from Zendesk to Salesforce.

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Full stack feature development of web applications for both Healthcare and Tax divisions. These applications are being used internally by Crowe staff to increase productivity and accuracy. • Participated in resolution of support issues of web applications for both Healthcare and Tax divisions.• Upgraded applications and converted them from ASP.NET Web Forms to MVC using Angular.• Worked directly with clients to ensure the application features met their needs via requirements gathering.• Participated and engaged in Agile/Scrum/Team Ceremonies.• Efficient troubleshooting of issues and identification of root causes via Application Insights and code analysis.• Participated in product team reviews of feature coverage in relation to the automation pyramid and ensured automation goals are aligned with the team’s quality strategy.• Ensured the product team designed, developed and executed automation scripts as well as manual test cases if applicable.• Worked closely with the development team to integrate test cases into the test suites.• Assisted tech leads in upholding test automation best practices via code reviews.• Contributed to automation best practices and knowledge sharing within the direct product team as well as other teams within the company.• Worked with the product team to identify and develop additional skills needed to be successful on the team.• Developed a process for identifying application issues using Application Insights which is currently being used by a development team.• Developed a process involving a synchronization tool which ensures that BDD scenarios are in sync with Azure DevOps. This process is being used by multiple business units within the company.

Indianapolis, Indiana Area

• Completed a minor in Mathematics.• 3.37 final GPA.• Worked with real-world clients as part of course work creating applications to suit their needs. Technical Proficiency• Server-Side Experience: C#, .Net (Core and Framework), Java, C++, C, Objective C, Python and Swagger.• Client-Side Experience: Angular, TypeScript, HTML, CSS, Data Tables, Bootstrap, Foundation, Kendo, JavaScript, NPM and Yarn.• Database Experience: mySQL and MS SQL Server.• Automation/Quality Experience: Selenium, SpecFlow, SpecSync, MS Test, Jasmine, Karma and Application Insights.

Carmel, In

• Worked in an agile software development environment.• Responsible for styling a significant web application to be used by Washington National.• Worked directly with customer to ensure the application design met their needs.• Honed skills in JavaScript, HTML, CSS, JS, Data Tables and Foundation.• Ensured cross-browser compatibility amongst IE9, Firefox and Chrome.• Ensured responsiveness across multiple resolutions.

Indianapolis, Indiana Area

• Worked as a contractor on-site at Eli Lilly. Made purchases using a Lilly issued procurement card and handled all associated bookkeeping. Worked directly with a Lilly Liaison.• Prepare purchase orders and send copies to suppliers and to departments originating requests.• Respond to customer and supplier inquiries about order status, changes, or cancellations.• Perform buying duties when necessary.• Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.• Review requisition orders in order to verify accuracy, terminology, and specifications.• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.• Track the status of requisitions, contracts, and orders.• Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered.

Belfast, Maine

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Refer unresolved customer grievances to designated departments for further investigation.• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.• Solicit sales of new or additional services or products.• Performed balance transfers and cash advances.