Manage department budgets and develop annual project schedule based on stakeholder feedback and organization’s strategic initiatives. Manage system integration projects between departments and provide IT consulting and project management to leadership and project leads across organization. Develop project plans with 3rd party vendors to ensure system interoperability and stakeholder coordination. Run monthly Product Steering Committee meetings and annually present the accreditation management… Show more Manage department budgets and develop annual project schedule based on stakeholder feedback and organization’s strategic initiatives. Manage system integration projects between departments and provide IT consulting and project management to leadership and project leads across organization. Develop project plans with 3rd party vendors to ensure system interoperability and stakeholder coordination. Run monthly Product Steering Committee meetings and annually present the accreditation management platform at the corporate summit, directly engaging with end users. Oversee help desk team including ticket prioritization, analysis of inquiry load and SLA metrics, and strategic planning to maximize customer satisfaction. Show less

Managed IT Department through supervision of the help desk support team. Assigned and delegated tasks as needed to employees as well as developed yearly project rollout schedule and procured funds

Managed corporate help desk, responding to internal and external help requests and coordinating equipment deployment. Updated corporate website, including posting press releases and creating new product pages. Oversaw network monitoring and maintenance, including corporate firewall, servers, routers, and VPN and terminal servers for remote user access.