Jeffrey Streeter Email & Phone Number

United States

Cary, Nc

Progressed within the organization with increasing levels of accountability. Provided well-functioning IP and VOIP networks across plans, designs, and assessments that ensured network performance.* Executed monitoring and maintaining the organizations network systems focusing on legacy and end of life critical support* Organized bridge troubleshooting through strategic engagement with service providers and internal resources. * Implemented hardware, software and complex configurations to Cisco switches, IP phones, and wireless access points. * Delivered team-member training and coaching on troubleshooting within complex environments and conditions.SELECT ACHIEVEMENTS:- Four-time recipient of Verizon's Ovation Award presented for Outstanding Performance for the discovery of multiple errors and triage management to avoid catastrophic outages- Executed new dial-peer configuration for Cisco AS5300 and AS5850 routers to evenly distribute traffic load through Transit Gateway servers thereby increasing their utilization by 20%- Delivered second level support for Nortel Succession VOIP, Cisco VOIP, and Ericsson International AXE Networks and executed software upgrades and patches; resolved high-priority incidents and escalations.- Facilitated a minimized outage for Verizon’s switching network by a strategy/conference bridge that isolated the issue; delivered contingency plan to move customers to a new system if available.- Drove training that enabled new team members to meet proficiency learning “mile-markers” by producing training manuals, support with logon functions, and live network training.- Designed necessary revisions and software updates that detected repairs on equipment bugs throughout the networks; leading technician for trouble tickets.- Delivered a switch isolation solution by creating a reliable conference bridge; provided network support and restored service to the site across card replacements, power supply, and cabling.

Cary, Nc

* Perform support for Ericsson International AXE VOIP networks* Managed service request and provided proactive vendor management and technician coordination for hardware replacements for Nortel, Cisco and Ericsson

Greenville, North Carolina Area

* Delivered LAN/WAN, cable, and hub installations, maintenance, and inventory. * Executed analysis that resolved network and transmission issues pre-empting interruptions.

Business Information Technology Education

Project Managament

Bachelor Of Arts - Ba, Design And Visual Communications, General