Involved in making operational decisions on all IT infrastructure and ensuring the availability of all services and activities performed are in a controlled manner. I am also the Technical Manager involved in reviewing the architecture, design and highlighting the necessary risks and approving the changes. Keeping my end users satisfied with necessary processes, feedback and performing improvements based on that. Build Strategy for long term technology adaptations for the company and team.

Managed a few end to end projects like End Point Encryption, Secured Laptops etc. Assisted with procedural and process related functioning and managing of the entire Global team including processes for Change management and Help desk, Incident and escalation procedures.

Coordinated the setting up of a new office along with planning and purchasing the required infrastructure which was setup as a fully redundant office to have 24/7 teams working out of the location in India.

Responsible for all Office infrastructure activities which included maintaining and managing network, systems and providing support for it. Planned and implemented a Migration from Physical to Virtual infrastructure and setup a new virtual environment with ESXi and Windows 2008R2 servers. Planned and performed Migration of Active Directory and other critical services. Also Implemented direct connectivity with customer using Microwave. Gained hands-on experience in managing the ASA Firewall and other network devices and servers. Worked with Customer and other support teams in installing applications within customer environment. Assisted the team with Trials and setting up demos and providing all IT support and expertise whenever required.

Responsibility of day to day setting up of desktops and laptops and break fixing of issues impacting end users. Provided new solutions for backing up of files and folders. Implemented end point security on all of the machines.

Unisis was involved in providing I.T related infrastructure solutions to various clients that included end to end work involving design, implementation and purchase.I also managed to get certified in Cisco SMB at this time. I got a chance to learn some basics and was able to complete one project. The project included the following technical knowledge:Designing a new network diagram with new hardware and network components.Installation and migrating present AD Domain to a new Domain.Installation of Exchange Server.Configuring Cisco ASA Firewall , CISCO Switch, ISA, AV, Backup EXEC Server.

OVERVIEW OF TECHNICAL/MANAGERIAL WORK DONEProviding Global support which covers (NAM, LAC, EMEA, APAC, Australia and JPN region)Application support involves Level 2 & 3 support and is integrated with Active Directory, IIS, SQL and Customized version of SMS. It generates reports, inventory, access, resource mapping, patch and application deployment, User, OU creation, proactive task of monitoring critical servers / services and reacting accordingly.Wintel & Collaboration support involves Level 1 & 2 support for E-Policy, Security, Vista, MacAfee, MS Office, Thin Client, SharePoint, Microsoft Communicator, Outlook and Infrastructure Tools.Initiate the call and be a facilitator during Outages/ Major/Minor issues related to Application Support. (Replication issues, Database Issue, Server availability issue, Decommissioning of servers etc)Ensure that all stake-holders are involved in the call to reduce the downtime/impact and come to common ground or work around to minimize the overall impact.Providing status reports (Weekly and Monthly Metrics to Management as well as Client).Preparing, maintaining and updating Documents related to PCM/PLA/RCSA/COB/SOW/Compliance/Review Deck/MOR etcMaintaining project documentation and deliverables and leading the Business process requirements.; Training end users utilizing basic training materials offered by the company.Conducting Knowledge Transfer and Training for Fresh batches/ Campus recruiters.Conducted 4 days as well as 2 hours orientation/training sessions for Wintel System Admin for the Campus Recruits and Internal Job posts candidates on several occasions.

Convergys is an official partner to provide support for major clients like Microsoft; Troubleshooting all issues on a Windows XP Operating System Maintaining a good customer satisfaction level and winning awards for the same

Worked for client Bellsouth ISP which involved providing users from United States technical support for their Internet Connectivity.; Handling issues on Internet connectivity for home users.Help in installing and connecting to Internet for home users.Troubleshooting modem/router related issues