Jeffrey Trainer Email & Phone Number

Sioux Falls, Sd, Us

• Determine customer business needs to develop a comprehensive solution that would meet and exceed the customer requirements.• Developed customer relationships in the Public Sector, Healthcare, and Commercial market segments. Accounts supported includes: South Dakota State University, State of New Mexico, Poudre Valley Health Systems, Fremont-Rideout Health Group, Hitachi Data Systems, HDR Engineering Inc, and Farm Credit Services of America.• Provided Pre-Sales and Post-Sales… Show more • Determine customer business needs to develop a comprehensive solution that would meet and exceed the customer requirements.• Developed customer relationships in the Public Sector, Healthcare, and Commercial market segments. Accounts supported includes: South Dakota State University, State of New Mexico, Poudre Valley Health Systems, Fremont-Rideout Health Group, Hitachi Data Systems, HDR Engineering Inc, and Farm Credit Services of America.• Provided Pre-Sales and Post-Sales assistance to customers for Enterprise solutions.• Developed responses to Requests for Proposals from Commercial, State, and Education agencies.• Designed Enterprise class Storage Area Network solutions with Hitachi Data Systems storage products.• Designed data backup solutions using archival products from Quantum and Pivotstor.• Provided training to sales staff on Gateway/MPC branded servers and storage.• Provided training to sales staff on Hitachi Data Systems storage solutions. Show less

• Provided technical support for Gateway customers on server and storage systems.• Interfaced with Product Marketing to develop training and support tools for new server/storage product launches.• Developed and delivered technical training to server support engineers.• Worked technical escalations from other server support engineers to completion. • Deploy resolutions to technical issues in the support tools used by server technical support.• Developed FAQ documentation for… Show more • Provided technical support for Gateway customers on server and storage systems.• Interfaced with Product Marketing to develop training and support tools for new server/storage product launches.• Developed and delivered technical training to server support engineers.• Worked technical escalations from other server support engineers to completion. • Deploy resolutions to technical issues in the support tools used by server technical support.• Developed FAQ documentation for server technical support engineers.• Provided onsite technical support for the 2002 Winter Olympics in Salt Lake City. Show less

• Assisted with the startup of an outsourced technical support facility in Dallas, Texas. Additional responsibilities included training of the support personnel plus an onsite technical consultant. • Provide training and assistance to technical support personnel.• Worked technical escalations from other technical support personnel. • Responsible for assisting customers with technical issues.• Assisted with the startup of the technical support facility in Kansas City.