Jeffrey Nelson Email & Phone Number

Albany, New York Metropolitan Area

Supported and developed improvements for three different Salesforce orgs, including modernization efforts to improve security, quality and reliability of our Salesforce platforms.• Software development utilizing the Agile methodology allowing a more iterative process for software development.• Implemented low touch or automated solutions to reduce Service Representative handle times of Service Requests resulting in a 45% time savings.• Developed a key deliverable that allowed Service Representatives to edit Certificates of Insurance based on the most recent policy information in order to issue certificates to customers in a timelier fashion.• Refactored Automated UI scripts for Service Requests to make the code more generic and therefore allow more opportunities for re-use to aid in ensuring application stability.• Actively communicated with business clients to effectively achieve business needs.• Documented technical specifications of current development cycles for future reference to ensure high visibility of business and software changes and reducing search times.• Performed code and design reviews to ensure high quality code prior to production releases.• Mentored junior staff members to promote best practices and further establish the company culture.

Full Stack Java Developer with a focus on developing business driven applications. • Supported the early adoption of the CI/CD tools and patterns to shift our build andcode deployment approach.• As part of an implementation team, designed, developed, and tested web and batch-based applications using various technologies for multiple strategic client-server systems based on business client specifications.• Addressed a need to migrate from Appian to the IBM BMP platform. The team was able to include substantial U/X enhancements along with the port. This resulted in significant savings by eliminating licensing fees associated with Appian.• Managed test cycles and organized implementation plans for subsequent application releases.• Utilized application assigned tools (Jira, Outlook mailboxes) to identify issues needing to be addressed and ensures their resolution within the agreed upon Service Level Agreement.• Coordinated testing needs with Business Support team to ensure minimal application impact from infrastructure changes.