● Earned and led meetings with C-Suite executives, tailoring software training toward each dealership’s CRM systems and troubleshooting software issues early to gain immediate rapport with teams.● Served as Subject Matter Expert for the e-commerce tool launch, ensuring dealerships properly integrated digital tools and understood the online guest purchase process flow, resulting in a 30% increase in EV sales.● Conducted in-person meetings with dealership owners and executive leadership, created action plans to achieve goals, sent post-visit follow-ups via email, and conducted supplemental virtual trainings.● Unlocked up to $300K in untapped revenue for dealers, prioritizing identification of missed orders during initial software training to ensure immediate capture of funds.● Achieved a customer feedback score of 90, shattering the target of 85 by 106%.

● Worked directly with the Head of Media to create and deliver a comprehensive, 35-slide competitive analysis of the canned goods space; utilized Kantar and Pathmatics to research and create formal insights.● Identified and navigated a $100K geo-targeting mis-spend by the Social team, integrating the Head of Social directly into client calls to address the issue and provided make-good budget revisions across the entire year.● Employed Lumina technology to simplify budget flowcharts, maintaining stronger agility and speed during routine budget changes.● Analyzed data to identify valuable insights and created client-facing annual, quarterly, and monthly reports, as well as pre- and post-campaign launch decks to communicate key findings.Scope: Collaborated within a 20 person Client Strategy team to build and implement strong, data-driven, innovative, and high-performing media plans for brands such as Tempur-Pedic, Brooks Running Shoes, and Jack Link’s Snacks. Utilized a combined media budget of over $37M for planning across various channels, such as Digital, OLV, Print, and OOH. Communicated with clients on brand projects, and ensured campaigns tracked and launched within timelines. Onboarded and trained 3 new employees throughout tenure. Monitored, tracked, and reconciled budget.

Facilitated omnichannel educational training tutorials for customers, Service Technicians, and Brand Specialists during pre- and post-sales processes to introduce new vehicle software. Contributed to making Audi Cincinnati East one of the region’s top technology-integrated dealerships.• Achieved a 96% product education satisfaction score through the corporate social selling index• Managed 240+ customer technology accounts and registered owners, earning the dealership its first-place ranking in vehicle software integration

Strategized, produced, and published content for 19 social media accounts across Porsche, Audi, and Maserati dealerships with a combined total of 41K followers. Collaborated with a three-person Social Media team to review materials prior to finalizing/scheduling created content for publication and tailor content to audience and manufacturer social media guidelines.