Jeffrey Waller Email and Phone Number

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VP leadership and Program Director for IT/software development, quality, revenue and delivery. Managed talented IT team providing agile web and mobile software development to Abbott Diabetes Care (ADC). Delivered excellent products, on-time and within budget.Accomplishments:• IT Client Services: Upgraded quality of services; transformed methodology/tools from Waterfall to Agile/Scrum; increased software delivery rate more than 250%; produced 7 releases in 1 year, vs. 2, as released in prior year.• IT Staff Development: Improved mentoring/staff development, financial management and resource planning; changes increased software quality more than 40%. • IT Product Development: Led successful launch of new product to 9 countries, in U.S. and European markets; guided 7-month start-to-finish delivery of new ADC Android mobile caregiver application “LibreLinkUp.”

Program Director and Business Solution Partner responsible for full delivery of all aspects of client success for ongoing programs/projects including planning, organizing, staffing, leading, and controlling program activities.My mission and basis of success is to deliver quality solutions to my clients and build lasting business partnerships that foster mutual long term benefits for our companies.

IT Director / Cloud SaaS TechnologiesCloud Professional Services Director for SaaS technology arena. Partnered with vendors, conducted sales and business development activities, and led acquisition of new clients and Delivery Fulfillment for innovative clients.• Increased productivity: Recruited IT staff; trained and managed 25+ member team; managed team financial achievements; in 18 months, successfully implemented 25+ cloud-based package solutions. Senior Project Manager / Account DirectorAssembled, managed, and motivated ATG project teams for global leader of Conferencing and Web Hosting; led concurrent launch of MetraNet billing application and Quote-to-Cash systems; delivered innovative billing solutions services supporting billing and management revenue of $1B. Strategic Architect / Senior Project ManagerEnsured successful management of major ATG projects, including implementation of market-leading billing solution for large ILEC carrier providing wireless, ISP, IPTV and wireline services (quad-play). Developed and led project plans, budget, and solution design; guided and mentored staff while managing multiple vendors.

PMO Practice Leader of Professional Services SaaS team for multiple IT projects. Telfort (NL) - Program Manager of a $4.2 million project to implement a new collection and cash management system for a large European service provider. Collectables were reduced by more than $64 million after successful delivery and implementation of automated system. Managed AMS, IBM, TMNG and company resources during a yearlong effort. O2/Telfort (UK, NL) - Sr. Project Manager working with Executive Management team of a large European Mobile Operator to implement a Revenue Assurance Program & KPI Dashboard solution targeting improvements in critical operational units. AT&T (USA) - Sr. Project Manager for IP Strategic Planning initiative for largest long distance provider in the United States. Responsible for assessment and delivery of tactical plans resulting in $50 million of cost/revenue benefit in the IP portfolio. Excel (UK/USA) - Commissions Operations Manager leading the implementation of a complex telecommunications commissioning system. Responsible for delivery of timely and accurate commission payments to over 3,000 independent representatives.Cable & Wireless (UK) - Program Manager for development and implementation of an Executive Management Scorecard for the Billing Services organization of a major international carrier. Project focused on developing key process indicators to address problems from customer care to cash collection for a billing organization responsible for billing over $1.2 billion annually.Saville/ADC (IRE) - Onsite Project Manager for a $5 million billing implementation project. Successfully implemented billing for 5 European countries while managing and developing the relationship between client and vendor.e.Spire (USA) - Program Manager of $25 million dollar network expansion and build initiative. Responsible for vendor selection, contract management, and overall program deliverables.