Jeffrey Bell Email & Phone Number

Greater Seattle Area

Seattle

Promoted to manage the overall performance of a growing team of Account Coordinator and Issue Resolution roles, made up of various levels and skill sets. Responsible for all administrative tasks, such as annual reviews, hiring, dismissals, etc as well as the long term development of employees through coaching, training, and identifying areas for growth. In addition to representing our team with internal, and external stakeholders and leadership, I contribute daily to the overall satisfaction of… Show more Promoted to manage the overall performance of a growing team of Account Coordinator and Issue Resolution roles, made up of various levels and skill sets. Responsible for all administrative tasks, such as annual reviews, hiring, dismissals, etc as well as the long term development of employees through coaching, training, and identifying areas for growth. In addition to representing our team with internal, and external stakeholders and leadership, I contribute daily to the overall satisfaction of our customers through continued implementation of efficient processes, facilitating our customer experience "WOW!" program, and building a team culture of above and beyond customer service. Show less

Greater Seattle Area

As a team lead my role is to run team meetings, create standardized best practices around customer service, consolidate recommendations for leadership on improvements for the customer experience, and train the team in product knowledge and production capabilities. I also regularly drive collaboration among the team itself, and other teams, through the understanding of how different processes, services, and overall projects are integrated. As the lead, and senior member of the team, own the… Show more As a team lead my role is to run team meetings, create standardized best practices around customer service, consolidate recommendations for leadership on improvements for the customer experience, and train the team in product knowledge and production capabilities. I also regularly drive collaboration among the team itself, and other teams, through the understanding of how different processes, services, and overall projects are integrated. As the lead, and senior member of the team, own the account management of high value clients, complex customer orders and escalated issues. Show less

Greater Seattle Area

Manage 250+ promotional product orders per month for our clients centered in specialty advertising and promotional marketing industries. Own the successful end-to-end coordination of each order, from confirmation, design, production, shipping, returns/replacements and customer satisfaction, by managing both internal and external communication to streamline and optimize the customer experience.

Greater Seattle Area

Act as liaison between the Sales, Art, and Account Coordinator teams to ensure accurate and timely order completion using Netsuite, Box.net, and Gmail. Responsible for verification of 40-70 purchase orders and 15-25 sample order requests per day. Respond to customer inquires about products and pricing through phone, email, and website requests. Identify and implement procedures within the order process which provide consistency, reduce margin of error and increase customer satisfaction

Bellingham, Washington Area

Promoted from Management Trainee to Management Assistance after completion of trainee program. Mastered exceptional Customer Service and Conflict Resolution best practices, practiced tangible and intangible sales strategies, worked within a team branch setting as well as an individual branch management role, and learned to adapt successfully to a fast paced and limited resources work environment by prioritizing task. Contributed to overall branch revenue through sales, marketing to body shops,… Show more Promoted from Management Trainee to Management Assistance after completion of trainee program. Mastered exceptional Customer Service and Conflict Resolution best practices, practiced tangible and intangible sales strategies, worked within a team branch setting as well as an individual branch management role, and learned to adapt successfully to a fast paced and limited resources work environment by prioritizing task. Contributed to overall branch revenue through sales, marketing to body shops, dealership service departments, and corporate accounts, and collection of accounts receivable.Specific highlights include: Successful completion of the Enterprise Management Trainee ProgramIndividual management of a 16-30 car branch personally contributing to close to 8% growth Show less

Bellingham, Washington Area

Secured a record amount of $50,000+ for scholarships, departments, and Athletics. Succeeded in fundraising with friendly phone voice and knowledge about campaign priorities while using software to complete calls, track statistics, and input pledges.

Bellingham, Washington Area

Facilitated and instructed Communication 101 class comprised of 11 students. Guided students in organization and preparation of various speeches to be presented in class and assessed, evaluated, and graded student speeches and written work.

Bellingham, Washington Area

Built community and leadership among 40 residents by creating educational programming to encourage personal and academic success, one on one peer counseling and enforcement of community policies. Acted as liaison between residents and WWU Residence Central Staff.