Jeffrey Bedard Email & Phone Number

Greenville, South Carolina, United States

Senior consultant tasked with identifying, developing and the deployment of system enhancements for a scientific insights software platform utilized by global medical and scientific affairs at a top 5 pharmaceutical manufacturer.Key Accomplishments:  Led requirements gathering from global users to develop customized reports and collaborated with client IT to transition system reporting to Business Intelligence, creating a robust and customized reporting tool.  Groomed product enhancement backlog to identify high value enhancements. Collaborated with client’s vendor to conduct 2 deployments with multiple sprints over 6 months. Created comprehensive test scripts and led user acceptance testing with the client team. Led global user survey reporting analysis. Identified multiple user pain points, prioritized them, and led brainstorming and solution development with the client team.

New York, New York

Lead consultant skilled at project management, business analytics and process analysis. Develop innovative solutions & comprehensive action plans to drive improvement, growth and revenue for clients within the life sciences industry. Key Accomplishments:  Project manager for a first of its kind engagement utilizing AI/machine learning to predict the stability of organic compounds and predict component lots that fall outside of expiration timeframes. Led a 4-month project for medical affairs in a top 5 consumer health manufacturer to capture missing data for FDA required distribution data reporting. Improved report accuracy from 96.7% to 100%.  Led requirements gathering and built mockups for a multinational Salesforce implementation for a top 5 pharmaceutical company. Using Agile Scrum, project went from initiation to go-live in 3 months. Led requirements gathering & built UI mockups for global training reporting for a top 5 pharmaceutical company.

In my current role as Principal Consultant, I am charged with analyzing and identifying pain points in existing processes, making recommendations and developing corrective actions to drive efficiency, improvement, sales, growth and revenue for clients within the pharmaceutical industry. Provide leadership in areas of account management, training, strategic planning and project management. Key Accomplishments in this role include:  In collaboration with client and UPS, led full life-cycle project engagement to resolve order label creation and client billing issues and shortened the invoice creation and billing process by 2 days.  Partnered with a top 10 consulting firm to develop a revised executive leadership team dashboard for a top 5 pharmaceutical company.  Significantly reduced project implementation time-frame by 33% (4 weeks) by creating and executing a comprehensive project plan template for fulfillment programs; supported project and account management for Smith Medical Partners new client implementation.  Developed a strategic and comprehensive training plan for new account managers that drove effectiveness and efficiency in managing fulfillment programs; trained 3 new account managers.

Carol Stream, Il

Enhanced and sharpened distribution center operations and account management platforms and led operations team of 22. Oversaw all 3PL trade fulfillment programs, pharmaceutical representative sample programs, direct-to-practitioner sample programs and patient assistance programs. Worked in collaboration with the quality assurance team for compliance and to update the existing risk management process. Key Accomplishments:  Slashed picking and shipping errors by 50% over a 4-month period by leading the evaluation and comprehensive re-training project for warehouse associates to specifically address the issue.  Drove operational efficiency by 33% by initiating a gap analysis project that identified and implemented unused functionality and implemented put-away and replenishment rules within warehouse management system.

Cincinnati Area, Ky

Provided leadership and support to 4 account managers for sample fulfillment and call center programs across 6 pharmaceutical manufacturers. Led cross-functional teams and projects to identify and analyze existing processes and make recommendations for process and workflow improvements and execution. Increased profit margins, re-engineered and streamlined workflows and significantly improved organizational efficiency. Key Accomplishments in this role include:  Drove customer service efficiency by 10% with the development of an order integration process that streamlined workflow and deliverables. Analyzed and reviewed client contracts; identified and recovered $195K loss with a single client. Saved a client $100K per month by revising and optimizing reverse logistics process.  Quarterbacked the standardization of client scorecard and business review process that showed metric improvement of 9% within the first 6 months.

Cincinnati, Ohio Area

Led a team of 5 sales representatives to identify prospective clients, promote financial services and generate profit. Oversaw all KPI’s, sales training, methodologies, scheduling, human resources, performance management and marketing strategies and initiatives to motivate, train and develop effective sales representatives. Key Accomplishments in this role include:  Exceeded sales goals by 203% in Q3, 2010 sales campaign by developing effective marketing strategies that targeted specific market segments; ranked 17th out of 169 sales managers. Recruited, hired and trained sales representatives, including the 2010 1st and 4th place sales representatives in the division.

Cincinnati, Oh

• Developed curriculum, measured student learning outcomes, assessed and improved student learning and evaluated course efficacy. Proven experience teaching and relating to students from diverse academic, socioeconomic, and cultural backgrounds.• Responsible for teaching bioethics and medical law to all newly enrolled students• Conducted undergraduate lectures (4 per week)• Utilized various multimedia sources to convey ideas and concepts to the students• Successfully utilized and maintained an online platform for teaching and grading• Identifed at-risk students and work with them to ensure academic success

Cincinnati Area, Oh

Charged with stewarding accounts to ensure growth and client satisfaction. Identify and court new client prospects as well as providing outstanding service to existing clients. Led and train a sales team. Key Accomplishments in this role include: ☐ Ranked in the top 18% of sales managers with more than $12M in sales and 105% of sales plan in 2008.☐ Exceeded revenue goals by 3% in 2004 and 2005, with more than $10M in sales.☐ Drove client satisfaction with the development of a score card to measure company performance in key areas such as data delivery and data investigations.☐ Hand-picked by the Regional Account Director to spearhead the transition of a competitive account the company had won back and ensure retention.☐ Achieved the President’s Club Award in 2004, 2005 and 2008

Master Of Science - Ms, Bioethics

Bachelor Of Arts, Political Science

Certificate, Six Sigma Black Belt

Certificate, Project Management