• Collaborated with senior executives and c-suite for bank strategy and loss mitigation • Supported the bank in increasing the recovery on MH units by resale and kept wholesale recovery above industry average by over 10%• Maintained a working knowledge of legal repossession processes and laws to advise management in directing bank action in recovering MH units• Managed the negotiation and sale of MH units in bulk packages in excess of $1mill while tracking proceeds to each account for accurate customer credit reporting

• Originated a new role in the company to minimize bank losses and inventory age for repossessed homes• Regularly found opportunities for added efficiency and process improvement• Managed relationships with retailers for assisting with recovery, refurbishment, and resale of repossessed homes

• Reviewed customer insurance policies and accounts for insurance coverage requirements • Identified opportunities for process improvement and greater efficiency• Researched regional insurance carriers for coverage policies and loss settlement clauses• Worked cross-functionally to assist in loan funding and procedure improvement

• Guided mobile app development requiring custom APIs, highly organized database architecture, and well-defined user stories for variable based bedtime story generation • Directed and organized operations for mobile app production based on agile definitions and implementation to meet startup business goals• Consulted in go to market strategy with efficient resource management and effective asset leverage in an increasingly competitive arena• Assisted in business model development and long-term planning incorporating multiple revenue streams and process automation for successful product rollout• Scoped and executed projects for non-profits, local organizations, real estate companies, and software development firms • Provided insight into cross-functional processes and set acceptable expectations for project cost, timeline, and success • Established best practice operations in client processes for higher performance and better long-term sustainability

• Continuously reviewed and optimized client digital marketing to take advantage of new features and best practices for improved results• Regularly researched and implemented SEO updates to client websites and digital properties for enhanced search ranking• Proposed and supervised website development projects as well as regular social media marketing and reputation management• Worked directly with clients in the healthcare and B2B markets to establish goals and craft integrated approaches to lead generation

• Managed the marketing team, balancing competing priorities, providing clear direction and timely project feedback to team members, and maintaining a regular meeting schedule• Served as creative director, leading project brainstorms and facilitating creative execution of projects• Assembled and evaluated company lead generation strategy, working with company executives to develop a robust sales funnel• Developed annual marketing departmental strategy and budget to support organizational objectives• Ensured marketing communications were coordinated, supported marketing plan objectives, and met organizational expenditure requirements

• Developed strategic partnership opportunities with clients and delivered goal-based success with insightful, problem-solving strategies• Managed ongoing development of multiple web properties working with key stakeholders to define and prioritize issues and new features for deployment while guiding strategic organization of resources for efficient allocation preventing rework• Realized the design and planned development of an iOS-based app that utilized BLE, 3D modeling, and realtime data capture for cutting-edge medical application• Proposed and implemented multiple internal process improvements for project structure by raising quality assurance standards, project team organization, and proposal strategy• Collaborated with multi-location project team and expanded agency capacity to develop enterprise-scale E-commerce properties that delivered revenue exceeding $60M annually by raising mobile engagement and integrating multiple partners for national theater company• Established a streamlined process that increased quality and cut costs by 25% for cutting-edge and market-leading web applications offered by national healthcare client• Directed website projects, application development, and marketing strategy incorporating social, inbound, and PPC in highly competitive markets for higher education, healthcare, nonprofit, B2B, and B2C clients on a regional to international scale

• Improved cohesion and methodology to marketing while expanding into digital, social, and online video • Modernized and optimized digital strategy with comprehensive planning in SEM, Social, Display, and more• Delivered annual growth in lead generation up to 100% through website management and tracking• Maintained online relevance keeping all web properties up to date with protocols and features

• Spearheaded corporate and brand identity • Worked alongside C-level management to execute business operations• Supported sales, customer support, and business development• Planned marketing for consumer, business, industry, and tradeshow strategies

• Established social marketing, standardized online presence for cohesive brand identity • Initiated discussions leading to better processes and standards in Internet operations• Researched automotive industry trends, technology, and competitiveness • Managed sales leads from internet sources

• Wrote and edited content for articles• Managed story order and placement• Organized photographers, writers, and graphic designers

• Managed a portfolio of 11 regular clients, web projects, and video projects• Wrote and prepared proposals for state, federal, and private contracts• Proactively involved in the creative process, including copywriting, casting, project planning, and provided production estimates• Wrote and assisted production of video marketing collateral and 30-second spots• Managing Editor of two quarterly magazines with circulations of over 10,000

• Wrote and edited content for articles• Managed story order and placement• Organized photographers, writers, and graphic designers

• Assisted in production of TV commercials• Researched and designed layout of presentations for potential accounts• Gathered Georgia media information for client catastrophe advertising plan• Participated in meetings with clients

• Primary and secondary research for current and prospective clients• Met with and served as an “Intern Board Member” for client, active participant in account planning• Managed and directed four interns in research and execution• Wrote and produced client newsletter

• Primary and secondary research for current and prospective clients• Met with and served as an “Intern Board Member” for client, active participant in account planning• Managed and directed four interns in research and execution• Wrote and produced client newsletter

• Certified Barista, Certified Learning Coach• First Retail Specialist in Knoxville district• Developed and conceived café layout for season change• Kept stock of signage and display collateral inventory

• Managed swimmer information for more than 140 swimmers• Set up weekly meet line-up• Coached swimmers at meets and daily practice sessions