Jeffrey Schneider Email & Phone Number

Burnsville, Mn, Us

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Meeting with internal peers and customers to determine VoIP and networking needs. Designing a custom VoIP solution per customer specifications. Ordering the necessary hardware for the system. Installing all gateways, switches, SBCs, ATAs and software for the system. Training non-technical employees on the use of the system. Maintaining the system and respond to any technical issues. Analyzing existing VoIP networks and computer systems. Developing architecture plans for voice and data services. Installing network hardware modules including IP and PBX communication servers. Troubleshooting VoIP network issues. Adding network users and managing company permissions. Optimizing network installations for future expansion. Training staff on network and system protocols.

Greater Minneapolis-St. Paul Area

• Ongoing and on-demand remote management and administration of VoIP, SIP and on-premise telecommunications systems. Serve clients globally.• Sales Engineering, system design and pre-sales support services for infrastructure and various IP communications systems. From high-profile enterprise customers to high-end residential. Work through existing dealer base. Specialize in VoIP and SIP migrations.• Contract implementation and project management services for large, multi-site deployments around the world. Remote support of implementation and service teams. Provide 2nd and 3rd tier end-user support. Engineer MAC solutions and manage escalations.• Onsite and remote management of enterprise networks and infrastructure as they pertain to voice/video communication. Critical telecom systems administration. Subject-matter expert.

Greater Minneapolis-St. Paul Area

• Sales/Implementation engineer. Configuration and support of network and VoIP hardware systems. Leverage carrier partner relationships. SIP integrations, legacy PBX and PSTN support. Retail/POS systems.• Contract project management and implementation support for clients nationwide. Provide tier-three escalation for remote clients. Design and implement training materials. IT administration and support (Contract).

Inver Grove Heights, Minnesota, United States

• Participate in the entire support ticket lifecycle. Troubleshoot hardware, software, and infrastructure. Discovery, installation, mass deployment, testing, administration, and documentation. Asset management and monitoring.• New store setup. Windows workstations, POS, printers, credit cards, PCI compliance, warehouse hardware and vendor support. • Provide support for guest-facing systems (i.e., mobile apps, Wi-Fi, etc.). Support warehouse processes.

Greater Minneapolis-St. Paul Area

• Facilitate the installation and upgrades of various network, hardware and services. Ensure capacity and availability of network resources and bandwidth are within operational guidelines.• Project Management - Managed installation of new cat6 cable systems at 750 Napa locations. Implement new PCI compliant credit card systems at every store. Manage 6-7 projects at a time.• Evaluated systems with existing clients. Assess for enterprise systems and application upgrades to meet client objectives. Increased company sales by 45% in the first year.• Collaborated with executive teams, hardware & telecom vendors and IT management teams.• 2015-2016 lead engineer on a team tasked to design a solution for NAPA Auto Parts, to build a nationwide voice network spanning 1000 locations. Travelled extensively (roughly 90%) for 18 months to support the sales and executive teams and present our solution.• My hybrid-cloud solution is projected to reduce overall monthly telecom expenses for NAPA by 85%. • Provided Tier 3 support, managed issue resolution and facilitated the communication of multiple vendor and corporate implementation teams.• Continue self-study and regularly train sales, engineers, and executives.

Eagan, Mn

• Senior Sales Engineer supporting roughly 16 national sales professionals. System design, technical pre-sales support and training for Panasonic, NEC and Mitel communication solutions, as well as a large variety of video and network solutions.• Provided award-winning 2nd/3rd tier technical support and systems design services to nearly 4500 telecom VARs nationwide. Was chosen by Panasonic in 2013 to become one of three certification trainers and develop a 5-day certification training for their new generation of Linux-based pure-IP communication servers. Spent 3 years training dealers nationwide.• In 2014 was awarded the Platinum Service Award for Technical Support for my support team.• Sales support for critical key accounts. Increased telecom and network device sales from less than 500k to more 2.5 million annually in first 3 years. Consistently exceeded sales goals 2014-2015.• Administered corporate telecom systems for over 300 employees locally, and 50 remote employees via VPN and media relay gateways. Restructured corporate VPN policies, nearly eliminating outages and disconnects for remote sales staff. Downtime due to VPN failures was reduced nearly 95%.

English Language And Literature, General, 15

Activities and Societies: Campus Life Program Student GovernmentTransferred from previous school into Campus Life Program and Student.

Associate'S Degree, English/Language Arts Teacher Education, 13-14

Activities and Societies: President of the Campus Activities Program and Vice President of the Student Council.Spent a lot of time.