Jeffrey Ellis Email & Phone Number

Chicago, Illinois, United States

Sydney, New South Wales, Australia

Austin, Texas, United States

Ithaca, New York, United States

Working with clients, and designers to develop detailed plans for innovative software to increase sales, reduce costs, and meet industry compliance.Managing all aspects of software projects including management of: project integration, scope, time, communication, resources, cost, quality, risk, and stakeholders.Working with clients and developers to set standards for testing and deployment.Creating, tracking, and reporting budgets internally, and to clients.

Ithaca, New York

Worked with clients, and designers to develop detailed plans for intuitive user interfaces and functionalities on an eCommerce SaaS platform.Created detailed product requirements.Created product roadmap and guided corporate strategy.Drove alignment within the development team, across cross-functional teams, and with senior manager.Used data analytics and user studies to understand user behavior.Planned and evaluated marketability/profitability of new features and products.Created innovative product plans that address real user needs. Evangelized the product priorities and team successes, internally, and also with clients, through webinars, monthly roadmap calls, and email updates.Product Owner for SCRUM and Kanban Agile Methodologies.Led effort to bring entire platform to WCAG 2.0 ADA accessibility compliance.Watched competitors, and industry leaders for emerging trends, and technologies to ensure that the eCommerce platform stayed competitive in the marketplace.

Ithaca, Ny

Worked with clients, and designers to develop detailed plans for innovative software to increase sales, reduce costs, and meet industry compliance.Managed all aspects of software projects including management of: project integration, scope, time, communication, resources, cost, quality, risk, and stakeholders.Worked with clients and developers to set standards for testing and deployment.Created, tracked, and reported budgets internally, and to clients.

Ithaca, New York

Created a website design and Internet marketing business serving clients locally and nationally.Designed and built brochure, portfolio, and e-commerce websites.Coordinated contractors to complete projects on time, within budget, and within scope.Provided technical assistance to clients in person, by phone, and by email.Trained clients in using content management systems, search engine optimization strategies, email marketing systems, social media marketing campaigns, Google Analytics, online reservation systems, POS systems, and e-commerce systems.

New York, New York

Created specifications for automated reports used by managers, and executives to track and document sales, revenue, and active-client penetration.Created operating manuals, scheduling templates, scheduling examples, FAQs, sample scenarios, and scripts for discussing policy changes with existing members and staff.Created the most successful grand opening in the then 25-year history of Town Sports International, NYC.Created clear, informative, and actionable company-wide communication.Created the implementation and roll-out plan of a new fitness business model across all 150+ health club locations.Created a quick-reference Front Desk Resource Guide to help raise the level of customer service offered at the front desk at all 150+ health club locations.Wrote the following corporate policies: Personal Trainer Progression Policy, Personal Trainer Compensation Policy, Employee Appearance Policy, Purchase Terms for Fitness and Personal Training Policy, and Theft of Goods and Services Policy.Coordinated with COO, vice presidents, and directors on a regular basis to ensure that project completion was on schedule.High Impact Award Winner – Given to select employees who made large contributions to the success of the company. Award won for work as a Corporate Project Manager.

Telecommunications Management

Associate Of Science (A.S.), Liberal Arts