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Respected leader who is passionate about customer satisfaction and building productive, lasting customer relationships. Results focused with over 20 years of experience assisting enterprise customers with technology evaluation and business process analysis to design and build contact center strategies that align with enterprise business goals. Proven record of developing initiatives that enhance the customer experience, productivity, operational effectiveness and profitability. Responsibilities included managing clients nationwide, ranging in size from small/medium businesses to Fortune 100 global companies. Industry experience spanning telecommunications, high tech, hospitality, healthcare, insurance, financial, transportation, outsourcing, and wireless. Expertise includes: •Coaching and Mentoring•Configuration and Pricing•Demonstrations and Presentations•Design and Architecture•Technical Leadership and Consultation•Sales Strategy and Process•Direct and Channel Sales•RFP/RFI Preparation•Collaboration Across Departments•Business Discovery and Needs AnalysisSpecialties: TECHNICAL:ACD, Predictive Dialers, Workforce Management, IVR, Quality Management, Server Virtualization, SaaS, VXML, Speech Recognition, DTMF, VoIP, QoS, SIP, H.323, TDM/PSTN, ISDN, T1/E1, G.711, G.729, TCP/IP, LAN/WAN, Unified Communications, CRM, CTI, Hosted, SharePoint, Visio, SalesForce.com, and Business Intelligence.MANUFACTURER:Aspect, Rockwell, Davox, Melita, TCS, Intervoice, Merced Systems, Cisco, CallMiner, Genesys, Asterisk IP PBX, Edify, Witness, IEX, eTalk, Centergistics.
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Customer Reference Program ManagerAspect Software 2010 - Aug 2016Managing the worldwide customer reference program supporting; reference customer recruitment, administration of reference rewards program, coordination of reference activity (site visits, phone references, press releases, case studies, speaking engagements, and RFP responses), and liaison for worldwide user group / regional user groups. Chartered with the redesign of current reference program including; evaluation of RFP responses from various reference program software vendors. •Collaborating with a cross functional team to redesign current reference program.•Consulting with Vice President of Customer Experience to enhance the reference ability of the existing customer base.•Point person for all worldwide reference requests, acting as funnel between sales team and key accounts. -
Sr. Manager, Solutions ConsultingAspect Software (Concerto/Rockwell Firstpoint) 2004 - 2008Managed a nationwide team of Solution Consultants supporting; multi-media contact center, predictive dialers, interactive voice response (IVR) and speech recognition, workforce management, quality management and speech/performance analytics. Collaborated in all facets of the sales process including; opportunity qualification, requirements discovery, cost justification, configuration and pricing, presentations, demonstrations, professional services, implementation and issue resolution. •Exceeded sales goals from 2004 through 2007 with over $100,000,000 in revenue in 2008.•Led key wins producing revenues ranging from $750,000 to $3,500,000 at American Express, Chrysler Financial, Health Net, Regence Blue Cross Blue Shield and Verizon Wireless.•Guided sales in vertical markets including; financial, healthcare, high tech, insurance, outsourcing, telecommunications, transportation, utilities, and wireless.•Supported both direct sales and channel partners.•Conducted RFP/RFI initial review, formal response and addressed non-standard requirements.
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Sales Engineer ManagerRockwell Firstpoint Contact 2000 - 2004Managed a team of Sales Engineers accountable for technical sales of the inbound Spectrum automatic call distribution (ACD) system, the Transcend NT based server ACD, and the Enterprise Softswitch ACD that leveraged Cisco CallManager, plus partner products for IVR, workforce management and quality monitoring. •Built a successful team, which exceeded targets in 2001 ($44,000,000/141%), 2002 ($36,000,000/120%), and 2003 ($39,000,000/127%).•Consulted on strategic opportunities at Bell South, FedEx and Verizon Wireless, each leading to key wins producing revenues ranging from $6,000,000 to $11,000,000.•Implemented new support renewal process reducing days outstanding by 10%.
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Sr Sales EngineerRockwell Electronic Commerce 1993 - 2000Produced new logo sales and existing customer upgrades/expansions in conjunction with account executives and sales management. Worked closely with project management and professional services teams to ensure success of each and every project.•Led successful migration strategy at Wells Fargo, Alaska Airlines, Los Angeles Times, America West Airlines (now US Airways), and Southern California Edison producing new system sales in each case in excess of $750,000. •Increased channel partner mindshare with “lunch and learn” training, presentation and demonstration support, configuration and pricing, and RFP support.
Jeffrey Hull Skills
Frequently Asked Questions about Jeffrey Hull
What is Jeffrey Hull's role at the current company?
Jeffrey Hull's current role is Solution Consulting |Customer Experience |Sales Engineering |Opportunities.
What is Jeffrey Hull's email address?
Jeffrey Hull's email address is jd****@****cox.net
What skills is Jeffrey Hull known for?
Jeffrey Hull has skills like Unified Communications, Ivr, Cti, Acd, Workforce Management, Crm, Management, Pre Sales, Channel Partners, Leadership, Telecommunications, Saas.
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2yahoo.com, employersgroup.com4 +121399XXXXX
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Jeffrey Hull
Nashville, Tn2owen.vanderbilt.edu, savvyfi.co4 +146923XXXXX
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Jeffrey Hull
Winston-Salem, Nc1brocksolutions.com -
2yahoo.com, globalnetprofits.com2 +131053XXXXX
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3yahoo.com, aflac.com, baesystems.com
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