Wolters Kluwer Legal & Regulatory U.S. is a leader in professional information, workflow, and software solutions for legal, corporate compliance, retirement benefits, and pension professionals. We help our customers make critical decisions daily by providing expert solutions combining deep domain knowledge with specialized technology and services. Headquartered in New York, NY, Wolters Kluwer Legal & Regulatory U.S. is part of Wolters Kluwer N.V., a market-leading global information services company. Major product lines include ftwilliam.com, Kluwer Arbitration, Legisway, MediRegs, and VitalLaw®:- Mediregs: a single solution that informs your organization's regulatory, reimbursement, coding, and compliance decisions with an accuracy that only a true analytics solution can deliver.

Transformed a healthcare product centered around Skilled Nursing Facilities (SNF) and Home Health (HHA) performance from a table-based repository of data into a product that greatly increased visibility of data while highlighting areas that patient safety could be increased, and patient costs could be reduced. - Oversaw technical performance overhaul that increased performance almost four times. Heavy emphasis on database design and optimization.- Led efforts to interview internal and external customers in creation of a new roadmap, including creating insights and releases within Productboard.- Created and prioritized User Stories in Jira, with supporting documentation in Confluence, based on story mapping and release planning.- Created material for marketing to communicate changes to clients, ensuring a smooth rollout on time and under budget.

Oversaw migration of applications to Amazon Web Services (AWS) from self-hosted environments. Spearheaded product management for key asset tracking and location applications, overseeing web and mobile platforms. Streamlined processes to ensure timely product delivery and created customer-centric marketing materials. Developed user-oriented marketing materials and collateral for end-user engagement. Managed a team of Product Managers and Product Owners to craft user stories daily. Collaborated with software vendors to find suitable technology solutions within budget constraints. Established feedback processes to prioritize tasks for Product Development Teams. Collaborated with Sales and Marketing to research and set pricing strategies for new and existing products.- Orchestrated new-feature evaluations for Sales and Customer Success departments.- Revamped application development approach by adopting agile practices with focus on customer needs.- Initiated regular sessions with customers to gather feedback on features and ensured optimal user experience.- Led implementation of new Platform API architecture to enhance customer service, including REST and GraphQL.- Implemented Jira and Confluence for agile processes and reporting on Sprint & Release progress. Facilitated story mapping sessions using Miro and other similar products. - Created strategic roadmaps using ProductBoard and other tools.

Specialized in managing healthcare Electronic Health Record (EHR) products, focusing on web-based portals and mobile technologies for clinical documentation, including full physician documentation. Engaged with diverse clientele, such as MDs, NPs, RNs, and clinical staff, to gather insights on new product features and enhancements. Collaborated with internal stakeholders to strategize revenue generation for new product offerings. Conducted product research, crafted, and refined stories based on feedback from customers and internal stakeholders. Managed team of six mobile and web developers, providing mentorship to team members as needed.- Facilitated migration of legacy application to Software as Service (SaaS) platform utilizing Angular and related technologies.- Spearheaded development of unified User Experience (UX) design for all product lines, irrespective of direct management.- Introduced blend of Agile methodologies, combining Scrum and Kanban practices, resulting in a twofold acceleration in software deployment.- Liaised with clinical clients to fulfill the demand for swift and precise patient documentation across multiple devices.

Spearheaded healthcare acquisitions as a Product Owner, overseeing various customer-facing and internal products. Focused on developing groomed backlogs for development team, collaborating with customers to gather requirements, and crafting user stories, mock-ups, and other essential artifacts. Contributed to release planning by coordinating project timelines and budgets. Conducted research on new features and solutions for both new and existing products, taking full responsibility for bringing the product to market. - Acquired certification in Scaled Agile Framework (SAFe) to facilitate comprehensive cross-functional team collaboration during release planning.- Drove story creation and refinement based on customer feedback and business requirements conveyed by senior leadership.- Led Product Release Planning for specific products under my supervision using the SAFe Management framework.

PatientSafe Solutions is leading the way in smart point-of-care mobile solutions, driving safe and high-quality care throughout the patient experience. The PatientTouch® mobile technology platform supports enhanced clinical workflows and voice/messaging communications on a single, handheld device. I was responsible for the Blood, Specimen Collection and InfantCare modules.Focused on two different clinical mobile product lines, both consumer and internal facing. Primarily responsible for technical product management and roadmap across both product lines, including planning a move for cloud and multi-tenancy/single instance rewrites. Also, responsible for roadmap planning and story work for patient facing portals. I led the product, including roadmap creation for several mobile applications, including both a neonatal clinical documentation application and a blood safety/transfusion application. This included working directly with the development teams to write user-stories and perform User Acceptance Testing.Administered Jira and Confluence and led the Agile Scrum ceremonies.

CareCloud is a new leader in the combined PMS and EHR space that is using new technologies to provide intuitive, simple design to solve complex clinical workflows in physician offices.Jeffrey provides product direction, requirements and subject expertise in creating an innovative cloud based EHR and community that is cross-platform compatible. This includes writing user stories, other requirement documentation as necessary, while providing market research and validation and support of new features.Responsibilities include redefining the user interaction and workflow to streamline the use of charting while in a physicians office by providers and other healthcare professionals. This includes note creation, order entry, E&M coding and other ancillary services in use on a daily basis by healthcare professionals.During a 12 month period a brand new EHR solution was delivered and certified twice for both Stage 1 and Stage 2 of Meaningful Use.

Provided daily Scrum Master guidance and coaching on a daily basis for multiple teams in helping to lead Agile Best Practices for a company wide initiative.-Provided agile process and expertise as it relates to cross-functional teams. -Implemented process to increase delivery and satisfaction for internal customers.-Facilitated agile coaching across teams within the company.-Led both on-shore and off-shore teams.

(Formally PHS Correctional Health)Product Research and Design, specifically dealing with the impact of Electronic Health Records, usability, meaningful use, and other relevant certifications. Product Manager and Owner for industry leading EHR and other clinical systems.- Conducted research and arranged demonstrations into Electronic Healthcare Record software both for competitiveand other business needs.-Directly participated in RFPs and orals presentations as it specifically related to the installation, training andhardware needs for the onsite deployment of a SaaS delivered EHR application leading to new business.-Led roadmap creation for future product enhancements, including both technical and clinical content.-Guided design and direction of application features and workflow.-Guided overall technical product architecture with key input from leads and architects.-Implemented an agile process to facilitate development of key application projects in a timely manner.-Created new process for internal claims/reimbursements systems improvement, including facilitation between multiple departments to set priority and maintain forward progress on goals.-Facilitated design of multi-tenant server/database design to serve clients in a SaaS environment with minimal overlapping of coding needs.-Led initiative to integrate and develop a process and system to participate in community Health Information Exchanges (HIEs).-Analyzed and recommended technology and solutions for both current and future product and client needs.-Recommended hardware and wiring needs for on-site installations.-Directly participated in client implementations.-Experience and training with eClinicalWorks EHR/EMR

Overall responsibility for complete software development process included personnel responsibilities for team composition, including software developers, business and clinical analysts, build and deployment engineers.Created and implemented new processes to facilitate management of commercial electronic medical record software for specialty physician office.-Revamped Product Development and Quality Assurance departments, with release schedules consistently delivered quarterly (from no new releases in nearly two years)-Analyzed new and existing technologies for solving issues in existing and future products-Managed product development from product design requirements through successful completion of 2007 CCHIT Certification application-Staffed team from initial six developers to diverse functional team of twenty-Transitioned product from purely web-based to mixed Microsoft Windows and web services product -Created architectural basis and vision for second product line, including clinical decision support, for hospital vertical-Engaged and planned consultation with Microsoft that resulted in over a 100% improvement in our production environment performance-With technology changes identified and implemented, successfully pursued MS-HUG (Microsoft Healthcare Users Group) Award, winning Best Ambulatory EMR for 2007 and 2008 for technical innovation in ambulatory healthcare Team Manager, Lead and Senior Software Developer (2002-2006)Participated in development of an electronic medical records software product, recommending technology solutions and analyzing product specification requirements.-Led efforts for design of log-in application, for scaling to server farm-Led scaling design for multiple data centers and SQL Server 2005-Prepared and participated in gathering requirements for a complete rewrite of existing modules within the software