Jeff Gerlach Email & Phone Number

Boston, Ma, Us

Crafting product and experience transformations for leading brands.

Boston, Massachusetts

Working with client teams to discover customer insights and craft strategic experiences. Services include design research, user experience research, product design, and design leadership. Clients include R/GA, Verizon, GlaxoSmithKline, SharkNinja, State Street Corporation, Bloomberg, and others.

Boston, Massachusetts, United States

I led a team of 12 experienced designers to deliver critical items that expand the online protection experience from identity theft protection, to finance, online parenting, and cybersecurity. Partnering closely with product marketing, product, and engineering teams I lead the creation of 0-1 products, our design system, increased member retention, and enabled new sales channels. As the most senior member of the team I transformed the culture of agency-style execution to one of strategic problem solving partnership. My team included senior product designers, a UX copywriter, and contractors to aid in motion design and illustration.

Boston, Massachusetts, United States

Led the design and development of a connected event product ecosystem that scaled from 0 to 2MM monthly active users. Launched and grew a new membership offering with $1MM budget. Redesigned and launched a transformative global event and ecommerce website responsible for $100M annual revenue.

Cambridge, Massachusetts

Calling on my roots as an industrial designer I blended my experience as a world class interaction design consultant to lead the design team in creating the best shared micromobility ecosystem and electric bicycle drive systems in the world. I led the creation of a new scooter sharing service ecosystem called LINK including vehicle design, branding, new mobile app experiences, website redesign, fleet management software, and trade show experience. We brought to life a net new service in just over 12 months and obliterated the industry standard of experience and safety. I oversaw a team of designers and reported to the CEO.

New York City Metropolitan Area

Bringing my honed skill set and cross-industry perspective to clients with complex problems to solve at the New York office of one of the preeminent design agencies in the world. Working alongside hundreds of the best designers in the world elevated my understanding of studio culture and creative leadership. As an senior interaction designer I led research studies, industry audits, design thinking workshops, and brought strategy to life through design and prototyping. Clients included Fortune 200 clients such as Verizon, Travelers, and Lilly.

Greater Boston Area

Making technical solutions human through an anti-disciplinary human centered approach. Working with Fortune 500 clients to create world class experiences.

Greater Boston Area

To the position of UX researcher and designer I and brought my design strategy process which helped me become an integral part of the product group. During my time I led the development of the ONEWAY member experience which constituted the largest evolution of the service since Zipcar's founding. I presented our agile service design process at a Design Museum Boston conference and championed the creation of a set of minimum viable experience standards to ensure a deliberate, efficient, and CX.

Greater Boston Area

Continuum is a global innovation and design strategy consultancy. Envisioners are design strategists with the added value of strong design and communication skills. My responsibilities ranged from leading and planning ethnographic research studies, to concept design, execution of final design deliverables, and proposal writing.

Greater Boston Area

Brining opportunities to life through visual communication and experiential modeling.

Specialized in concept generation and presentation materials for industrial design projects. I played a key role in ideation and product development / prototyping for two consecutive terms. Clients were in consumer electronics and medical device industries.