Jeff Wright Email and Phone Number
Jeff Wright work email
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Jeff Wright personal email
At Cisco, my role as Leader of Customer Success involves steering a dedicated team towards maximizing the value of our Cloud Collaboration portfolio for key global enterprise clients. With a focus on fostering robust customer relationships, my team supports an impressive annual recurring revenue stream, embodying a culture that prioritizes customer outcomes.My strategic approach combines data analysis with proactive engagement, enhancing product adoption and competitive risk mitigation. I champion innovation and ethical practices in technology, including through the use of Generative AI, ensuring my team remains at the forefront of delivering tangible business results through customer success initiatives.
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CiscoChapel Hill, Nc, Us -
Leader, Customer SuccessCisco Jul 2020 - PresentSan Jose, Ca, UsLead a team of eight Customer Success Managers responsible for driving adoption of Cisco's Cloud Collaboration portfolio including the Webex Suite. My team is responsible for over $114M in annual recurring revenue and supports Cisco's largest customers in the Global Enterprise Segment. Recent efforts include expanding CSM workloads to additional collaboration products, lowering the CSM to customer ratio, and coaching CSMs to mitigate competitive risks. Foster a company-wide culture of customer success by building relationships and partnering with key stakeholders in sales and engineering.
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Enterprise Customer Success ManagerCisco Feb 2018 - Jul 2020San Jose, Ca, UsEnterprise Customer Success Manager for Cisco's Cloud Collaboration product portfolio. Cultivate relationships with Cisco’s largest customers, managing a recurring revenue base of approximately $21M. Develop strategies with customers that yield end-user adoption of core features and key differentiators. Proactively identify barriers to success through regular contact with customer IT administrators, line of business (LOB) contacts, and data analysis. Develop strategies to reduce or eliminate barriers or advise customers on best practices. Identify leads for expansion opportunities and ensure seamless renewals.
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Business Operations AnalystCisco Jul 2015 - Feb 2018San Jose, Ca, UsMarch 2017 – February 2018Service lead for the Operations Management service, part of the Customer and Partner Services (CPS) organization. Enable business capabilities for the service leading to sales productivity, partner self-sufficiency, an increased customer satisfaction. Developed workforce plan used in determining account coverage requirements and workforce skills development. July 2015 – March 2017Global Process Manager for the Ordering and Booking and Product Quoting services. Focus on transformational projects to optimize and digitize business process. Led implementation, performed on-site training and drove adoption of business process management (BPM) software for Ordering and Booking, reducing order to book cycle time.
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CaptainNorth Carolina National Guard Jul 2009 - Dec 2015Raleigh, North Carolina, UsSecond in Command of a 100 Soldier medical company. Responsible for daily operations including logistics, training, and unit administration. Deployed from 2012-2013 in support of the Multinational Force and Observers (MFO). While deployed, served as Executive Officer of an 80 Soldier company. Completed the Basic Officer Leader Course (BOLC) and the Health Services Plans, Operations, Intelligence, Security and Training Course (70H). -
Proposal ManagerQuintiles Jan 2014 - Jul 2015Durham, North Carolina, UsLed the RFP process from start to finish. Partnered with sellers and business unit leaders to develop winning proposal strategies. Developed project budget estimates and compelling proposal documents. Won $135 million in new business during FY 2014. -
Drug Safety Operations SpecialistQuintiles Mar 2011 - Jan 2014Durham, North Carolina, UsPerformed triage, processing, and quality control for reports of Serious Adverse Events (SAEs) during clinical trials. Responsible for MedDRA coding and writing of clinical narratives for reporting to government regulatory agencies. Performed case processing and quality control on 18 clinical trial protocols in six therapeutic areas.
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Product Safety AssistantPpd Jul 2010 - Mar 2011Wilmington, Nc, UsProvided administrative support to the Post-Approval Pharmacovigilance (PVG) department. Responsible for leading the transition from a paper-based to a digital workflow.
Jeff Wright Skills
Jeff Wright Education Details
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University Of North Carolina At Chapel HillGeneral -
North Carolina State UniversityMaster Of Business Administration (M.B.A.)
Frequently Asked Questions about Jeff Wright
What company does Jeff Wright work for?
Jeff Wright works for Cisco
What is Jeff Wright's role at the current company?
Jeff Wright's current role is Transformational Customer Success Leader | Driving Team Excellence and Customer Value.
What is Jeff Wright's email address?
Jeff Wright's email address is wr****@****unc.edu
What schools did Jeff Wright attend?
Jeff Wright attended University Of North Carolina At Chapel Hill, North Carolina State University.
What skills is Jeff Wright known for?
Jeff Wright has skills like Leadership, Customer Relationship Management, Customer Retention, Customer Engagement, Software As A Service, Video Conferencing, Relationship Building, Adoption, Collaboration Solutions, Customer Experience Management.
Who are Jeff Wright's colleagues?
Jeff Wright's colleagues are Dharmendra Kumar, Nanda Kumar K, Steve Duque, Luz Mary Vega, Nourah Aziz, Padmavathy G, Sumit Seth.
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