Jeff Wright Email & Phone Number

Chapel Hill, Nc, Us

San Jose, Ca, Us

Lead a team of eight Customer Success Managers responsible for driving adoption of Cisco's Cloud Collaboration portfolio including the Webex Suite. My team is responsible for over $114M in annual recurring revenue and supports Cisco's largest customers in the Global Enterprise Segment. Recent efforts include expanding CSM workloads to additional collaboration products, lowering the CSM to customer ratio, and coaching CSMs to mitigate competitive risks. Foster a company-wide culture of customer success by building relationships and partnering with key stakeholders in sales and engineering.

San Jose, Ca, Us

Enterprise Customer Success Manager for Cisco's Cloud Collaboration product portfolio. Cultivate relationships with Cisco’s largest customers, managing a recurring revenue base of approximately $21M. Develop strategies with customers that yield end-user adoption of core features and key differentiators. Proactively identify barriers to success through regular contact with customer IT administrators, line of business (LOB) contacts, and data analysis. Develop strategies to reduce or eliminate barriers or advise customers on best practices. Identify leads for expansion opportunities and ensure seamless renewals.

San Jose, Ca, Us

March 2017 – February 2018Service lead for the Operations Management service, part of the Customer and Partner Services (CPS) organization. Enable business capabilities for the service leading to sales productivity, partner self-sufficiency, an increased customer satisfaction. Developed workforce plan used in determining account coverage requirements and workforce skills development. July 2015 – March 2017Global Process Manager for the Ordering and Booking and Product Quoting services. Focus on transformational projects to optimize and digitize business process. Led implementation, performed on-site training and drove adoption of business process management (BPM) software for Ordering and Booking, reducing order to book cycle time.

Raleigh, North Carolina, Us

Second in Command of a 100 Soldier medical company. Responsible for daily operations including logistics, training, and unit administration. Deployed from 2012-2013 in support of the Multinational Force and Observers (MFO). While deployed, served as Executive Officer of an 80 Soldier company. Completed the Basic Officer Leader Course (BOLC) and the Health Services Plans, Operations, Intelligence, Security and Training Course (70H).

Durham, North Carolina, Us

Led the RFP process from start to finish. Partnered with sellers and business unit leaders to develop winning proposal strategies. Developed project budget estimates and compelling proposal documents. Won $135 million in new business during FY 2014.

Durham, North Carolina, Us

Performed triage, processing, and quality control for reports of Serious Adverse Events (SAEs) during clinical trials. Responsible for MedDRA coding and writing of clinical narratives for reporting to government regulatory agencies. Performed case processing and quality control on 18 clinical trial protocols in six therapeutic areas.

Wilmington, Nc, Us

Provided administrative support to the Post-Approval Pharmacovigilance (PVG) department. Responsible for leading the transition from a paper-based to a digital workflow.

Bachelor Of Science (Bs), Biology, General

Master Of Business Administration (M.B.A.)