As the Chief Information Technology Officer, I spearheaded the strategic IT direction and developed a comprehensive roadmap to align technology initiatives with organizational goals. Appointed as the HIPAA Security Officer by the Board of Directors, I ensured rigorous compliance with healthcare regulations and provided bimonthly progress updates to the Board. Additionally, I conceptualized and launched the IT-Synergy Asset Management system, revolutionizing the management of both electronic and non-electronic assets, significantly improving oversight and operational efficiency.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:• 𝐁𝐮𝐝𝐠𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Delivered IT services within a 1.7% agency budget, supporting over 850 staff members with a lean team of 6 full-time IT professionals.• 𝐂𝐨𝐬𝐭 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Implemented cost-efficient strategies and optimized resource allocation, resulting in significant savings while maintaining high-quality IT service delivery.• 𝐑𝐞𝐜𝐮𝐫𝐫𝐢𝐧𝐠 𝐒𝐚𝐯𝐢𝐧𝐠𝐬: Led technology initiatives and upgrades that enhanced operational efficiency, achieving over $1.5 million in annual recurring cost savings over a five-year period.• 𝐃𝐚𝐭𝐚 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐁𝐏𝐌 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Enhanced search functionality, security, and reporting by migrating a legacy Access database containing over 260,000 historical health records to the IT-Synergy BPM platform.• 𝐀𝐜𝐜𝐫𝐞𝐝𝐢𝐭𝐚𝐭𝐢𝐨𝐧 𝐒𝐮𝐜𝐜𝐞𝐬𝐬: Secured the 2023 Commission on Accreditation of Rehabilitation Facilities (CARF) certification by meeting all IT requirements without requiring any changes or corrections to existing processes.• 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐆𝐚𝐢𝐧𝐬: Achieved a 5X+ increase in operational efficiency by executing cost-effective workflow solutions on the agency’s BPM platform, improving IT services across asset management, HR processes, onboarding, task management, record tracking, and IT orders.

As the senior agency department head, I led multiple strategic IT initiatives focused on the automation and integration of agency systems, data migration, and sanitization of legacy systems. I played a key role in cost optimization, vendor management, and contract management, while serving as a technical liaison to vendors and implementing critical agency systems. Additionally, I developed and managed IT Policies and Procedures, ensuring alignment with industry standards and improving overall operational efficiency, security, and compliance across the agency.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:• 𝐂𝐨𝐬𝐭 𝐒𝐚𝐯𝐢𝐧𝐠𝐬: Reduced program startup costs by 82% and mobile hardware expenses by 76% by deploying Citrix VDI/NetScaler, ensuring HIPAA-compliant remote access.• 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐀𝐮𝐝𝐢𝐭𝐢𝐧𝐠 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Implemented an automated auditing/notification solution for COVID-19 testing and vaccination records, saving over 240 hours of weekly administrative work for 60+ program managers with no additional cost.• 𝐃𝐚𝐭𝐚-𝐈𝐧𝐭𝐞𝐠𝐫𝐢𝐭𝐲 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Led HRIS/HCM data-integrity projects for active and historical records across HR, Payroll, Compliance, Finance, AD, AAD, Microsoft Intune, and Excel, ensuring data accuracy across millions of records.• 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: Spearheaded phishing simulations and training, improving agency-wide cybersecurity awareness and resilience.• 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬: Developed custom automations, including UKG API integrations (SOAP/OAuth2) and Excel file processing, optimizing workflows for HR, payroll, and compliance.• 𝐅𝐢𝐧𝐚𝐧𝐜𝐞 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Led finance data aggregation and analytics for vendors, billing, retirement programs, and cost centers, improving financial reporting and operational efficiency.

As the agency IT department head, I developed and implemented IT strategies that were directly aligned with the company’s business objectives, ensuring that technology initiatives effectively supported operational needs. By collaborating with various departments, I gained a comprehensive understanding of their technology requirements and delivered tailored, impactful solutions. I expertly managed IT budgets, forecasting, and resource allocation to ensure that technology investments were optimized for maximum efficiency and cost savings.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:• 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐇𝐨𝐧𝐨𝐫𝐞𝐞: Recognized as a 2020 Top Tech Honoree in the Non-profit division by COX/San Diego Business Journal for excellence in technology leadership.• 𝐑𝐚𝐩𝐢𝐝 𝐃𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭: Reduced startup time for telephony, internet, and core business services from months to days for new contracts by streamlining processes and improving coordination with vendors.• 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Mitigated risks associated with viruses, malware, and cyberattacks by deploying advanced security solutions such as Meraki ATP, Mimecast, Cisco Umbrella, and Sophos, enhancing the agency's security posture.• 𝐂𝐨𝐬𝐭 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Achieved $144K in annual savings by reducing physical phone units from 1,100 to 120 and negotiating a strategic partnership for a custom SaaS solution, which improved efficiency while lowering costs.• 𝐒𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭 𝐂𝐨𝐬𝐭 𝐒𝐚𝐯𝐢𝐧𝐠𝐬: Attained approximately $800K in annual recurring cost savings by renegotiating vendor contracts, optimizing infrastructure costs, and consolidating tools and services to eliminate redundancies.

As the agency IT department head, I developed and implemented IT strategies that were directly aligned with the company’s business objectives, ensuring that technology initiatives effectively supported operational needs. By collaborating with various departments, I gained a comprehensive understanding of their technology requirements and delivered tailored, impactful solutions. I expertly managed IT budgets, forecasting, and resource allocation to ensure that technology investments were optimized for maximum efficiency and cost savings.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:• 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐇𝐨𝐧𝐨𝐫𝐞𝐞: Recognized as a 2020 Top Tech Honoree in the Non-profit division by COX/San Diego Business Journal for excellence in technology leadership.• 𝐑𝐚𝐩𝐢𝐝 𝐃𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭: Reduced startup time for telephony, internet, and core business services from months to days for new contracts by streamlining processes and improving coordination with vendors.• 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Mitigated risks associated with viruses, malware, and cyberattacks by deploying advanced security solutions such as Meraki ATP, Mimecast, Cisco Umbrella, and Sophos, enhancing the agency's security posture.• 𝐂𝐨𝐬𝐭 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Achieved $144K in annual savings by reducing physical phone units from 1,100 to 120 and negotiating a strategic partnership for a custom SaaS solution, which improved efficiency while lowering costs.• 𝐒𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭 𝐂𝐨𝐬𝐭 𝐒𝐚𝐯𝐢𝐧𝐠𝐬: Attained approximately $800K in annual recurring cost savings by renegotiating vendor contracts, optimizing infrastructure costs, and consolidating tools and services to eliminate redundancies.

As a Sr. Staff IT Engineer within the TARDIS team, I directed key engineering initiatives focused on IP Management, Configuration Management, Release Engineering, and SDLC best practices. My role involved developing custom engineering solutions that notably enhanced project outcomes, earning me a Super Qualstar Award for exceptional performance.I also led the design and implementation of a pioneering pre-acquisition Engineering IP Sharing solution, which streamlined the integration process with external companies, facilitating smoother transitions and enhancing collaborative potential.

As Sr. Staff Engineer at Qualcomm's Open-Source Portal, I successfully managed the onboarding of complex customer projects to our enterprise scanning solution, achieving a 100% success rate. I developed a custom data migration script for a Postgres database, seamlessly migrating approximately 5 million records and integrating multiple data sources through APIs, ensuring no data loss.My expertise in build systems, open-source management, automation, SDLC, branch management, package management, and QC compliance was pivotal in providing advisory services to Engineering executives. My efforts were recognized with a Qualstar Award, underscoring my exceptional contributions and impact on customer satisfaction.

As Sr. Staff Engineer/Manager at CSCE, I provided guidance across all core areas of supported services, which led to earning four Qualstar Awards for my leadership and technical excellence. I was instrumental in designing, developing, and implementing custom engineering solutions for multiple projects, enhancing organizational capabilities and innovation.Additionally, I delivered three company-wide broadcast "lightning talks" on Open-Source Management, educating over 1,000 engineers and significantly contributing to the spread of best practices and knowledge within the company.

As a Staff Project Manager for the Open-Source Legal Group, I spearheaded the design and implementation of an enterprise application focused on open-source software compliance, an initiative that earned me a Qualstar Award. I developed comprehensive engineering training materials that supported company-wide initiatives on open-source scanning and compliance, enhancing organizational capability and adherence to standards.In my role, I also acted as a crucial liaison for Engineering on open-source compliance, ensuring strict adherence to legal and regulatory standards and facilitating effective communication between technical teams and legal advisors.

As an IT Senior Systems Architect at Qualcomm, I spearheaded the architectural efforts for Product Development Services (PDS) with a keen focus on software compliance, ensuring strict adherence to company policies and regulatory standards. I played a pivotal role in the Core Software Compliance working group, where I drove the implementation of new processes and tools, significantly enhancing the efficiency and effectiveness of the Software Compliance Approval (SCA) process.In my role as the liaison between PDS and Qualcomm CDMA Technologies (QCT) Release Management, I facilitated seamless communication and coordination, ensuring that release management initiatives were well-supported and aligned with broader business goals. I also provided advanced level 2 support and administration for protexIP, bolstering the management of software compliance and intellectual property.Furthermore, I developed and integrated a proactive protexIP scanning solution within the Software Configuration Management (SCM) system. This strategic initiative greatly improved our compliance monitoring and reporting capabilities, setting new standards in our compliance efforts and safeguarding intellectual property.

In my role as Staff Engineer/Manager at Qualcomm, I led the Release Engineering and Software Configuration Management (SCM) for MediaFLO Technology (MFT). I was instrumental in designing, developing, documenting, and implementing an ITIL-based automated release infrastructure, known as the Release Engineering Toolkit (RET). This system significantly enhanced the release processes for MFT products.I authored the comprehensive MFT Change & Release Management (CRM) agreement, along with detailed guides and statements that defined the mission, vision, and guiding principles of our release practices. My contributions extended to designing and implementing an automated RedHat KickStart release infrastructure, which streamlined our deployment processes.Furthermore, I established and implemented the Commercial Off-The-Shelf (COTS)/Open Source Software (OSS) release process for MFT, ensuring full compliance with Qualcomm’s stringent policies and guidelines. I also developed custom Perforce triggers to boost SCM efficiency, reflecting my commitment to enhancing our technological framework and operational excellence.

As a Senior Technology Analyst at Capital Group Inc., I served as the administrator for ClearCase/Multisite/ClearQuest within the Retail Internet team. My role centered around designing, developing, and documenting the processes, procedures, and the centralized build system for the Release Engineering Team. I spearheaded the creation of a custom “push-button” integrated UCM ClearCase/ClearQuest development and release environment, significantly enhancing our web-based development capabilities.I developed numerous custom integration triggers using the ClearCase Automation Library (CAL), ClearQuest API, Perl, and PerlTk, which streamlined our development processes and improved efficiency. Additionally, I managed ClearCase administration for 2 UNIX servers and approximately 100 Windows clients, ensuring robust support and system stability.I also led ClearCase (UCM) Fundamentals training classes, enhancing team skills and knowledge in effective system use and management.

As a Staff Engineer at Ericsson, Inc., I held the position of Senior ClearCase/Multisite administrator, where I managed five Multisite/ClearCase regions. This included overseeing 700+ local ClearCase replicas (VOBs), 20+ servers, and 300+ clients within a high-availability environment, ensuring optimal performance and reliability.I developed and maintained a range of Perl scripts for various ClearCase administration tasks, including triggers, source lines of code (SLOC) counters, VOB schema migration, and disaster recovery processes. My leadership extended to heading the Build & Validation group, managing a team of five release engineers. We focused on delivering formal release candidates, maintaining development clean room builds, and refining SCM process engineering alongside product-software configuration associations.I also contributed to the 2002 Ericsson RUC presentation, focusing on ClearCase/Multisite disaster recovery strategies, particularly in "derived object" recovery and cleansing after server crashes. Additionally, I guided the release-engineering group in reshaping our current release methodologies and maintained as well as implemented COTS/third-party VOBs.

In my role as a technical lead in Configuration Management and Release Engineering, I mentored a team of 14 release engineers, guiding them through all phases of the software development lifecycle. I designed, developed, and implemented the Release Engineering Tool (RET), which successfully integrated company business logic with automated configuration management, build, packaging, and release processes. This tool managed over 1000 unique software components, significantly enhancing our software delivery capabilities.I also developed and implemented configuration management and electronic software distribution interfaces using Perl and C for Tivoli and LDAP production systems, which streamlined our software distribution processes. Additionally, I designed packaging systems for both Sun (pkgadd) and HP (swinstall) models, tailoring our solutions to diverse technological environments.As the Senior ClearCase technical lead, I administered 12 servers, 94 UNIX clients, and over 500 NT clients, managing ClearCase development environments in a 12-node server configuration that included a high-availability setup with HP Service Guard.

As a Senior ClearCase Consultant in Atlanta, GA, I managed robust ClearCase development environments in a high-availability server configuration, supporting over 500 clients. My expertise centered around developing and maintaining enterprise ClearCase wrapper tools and triggers, which significantly enhanced the efficiency of configuration management analysts and streamlined support for development teams.I was responsible for designing and implementing comprehensive ClearCase wrapper utilities, as well as establishing and refining release management policies and procedures. My role also involved providing first-line support to subsystem configuration management analysts and release engineers, ensuring effective resolution of issues and continuous operational excellence.

During my tenure as Senior Engineer/Manager at QUALCOMM in San Diego, CA, I led Release Engineering and ClearCase Administration for the Globalstar project, a pivotal satellite communications system. I developed and implemented a comprehensive Configuration Management (CM) system for the Globalstar Operational Command Center (GOCC), enhancing reproducibility from the operating system level upward.I spearheaded the Release Engineering for the Gateway Management Subsystem (GMS), dramatically reducing the release cycle time from two weeks to just 8 hours. This significant efficiency gain was achieved by developing a common make system that supported all GOCC subsystems at the project level.Additionally, I designed and implemented structured processes and procedures for UNIX workstation releases and maintained as well as implemented Commercial Off-The-Shelf (COTS) Versioned Object Bases (VOBs), ensuring seamless integration and compliance with existing systems.

As a Software Engineer at SpectraGraphics in San Diego, CA, I specialized in administering ClearCase across diverse platforms including SUNOS, SOLARIS, AIX, HP-UX, and IRIX, for both software and hardware products. I was responsible for designing and implementing robust configuration management policies and procedures tailored to enhance our development processes.I significantly optimized ClearCase build processes, particularly focusing on C++ distributed and parallel builds using clearmake, and managed both remote and local builds on non-supported ClearCase hosts. My role also involved developing and instructing on branching and view strategies to facilitate parallel development efficiently.I played a key role in facilitating effective interactions between configuration management, engineering, and system integration test groups through strategic ClearCase view structures. Additionally, I led the conversion of source control systems from CVS, RCS, and SCCS to ClearCase, providing essential technical direction on source control procedures and utilities.I also led the CD ROM distribution project for our software products, overseeing the successful implementation and distribution phases.