Mr. Pearson founded Impetus Advisory Services, LLC (Impetus) in January 2003. Through it, he has delivered business and technical consulting services and applications. Impetus has been hired by commercial, government and non-profit clients to:• Guide clients through business analysis of their internal operations• Identify, quantify and prioritize business problem statements• Define business and software requirements• Design and build technical applications on the Force.com… Show more Mr. Pearson founded Impetus Advisory Services, LLC (Impetus) in January 2003. Through it, he has delivered business and technical consulting services and applications. Impetus has been hired by commercial, government and non-profit clients to:• Guide clients through business analysis of their internal operations• Identify, quantify and prioritize business problem statements• Define business and software requirements• Design and build technical applications on the Force.com platform• Write technical training documentation and deliver trainingAchievements and delivered solutions are identified in the Impetus Project Implementations sections below. Show less

Client Challenges• Collaborate with multiple GSCOE business teams to assist with business problem identification, business analysis and requirements definition.• Create custom applications that solve GSCOE business problems in its Salesforce platform.Solutions & Results• Provide user support for its 100 Salesforce users in 10 separate business teams and administer system maintenance for its environment.• Created 6 custom Salesforce applications that meet multiple… Show more Client Challenges• Collaborate with multiple GSCOE business teams to assist with business problem identification, business analysis and requirements definition.• Create custom applications that solve GSCOE business problems in its Salesforce platform.Solutions & Results• Provide user support for its 100 Salesforce users in 10 separate business teams and administer system maintenance for its environment.• Created 6 custom Salesforce applications that meet multiple business needs.• Created the Support Desk application, which leverages the GSCOE's full customer contact list to track support provided to customers, segregates custom fields and page layouts for each team and uses email-to-case functionality to automate support processes. Adoption of it has reduced response times, and improved reporting metrics have provided more informative customer analysis.• Created SF Project, which tracks metadata associated with Projects, Milestones & Project Tasks and allows the Salesforce Project Team to better plan for, implement and report on its application release schedule. • Created the Partner Relationship Manager application to track the full lifecycle of a business opportunity to a completed contract agreement between GSCOE and its partners. The application allows three very diverse business teams to collaborate and edit a single agreement record, provides real-time data snapshots of each agreement's progress to management, and has reduced communication inefficiencies.• Created the COE Training Tracker application, which leverages the GSCOE customer contact list to enable the Training Team to create new classes and schedules, add contacts to classes, invite attendees to register for classes, and report on class attendance. The solution allows the GSCOE to avoid third-party vendor offerings because it eliminates the need to manage or sync to an external directory of event or class attendees. Show less

Client Challenges• ICF’s client was a pioneer in government usage of cloud computing and had purchased Salesforce.com’s customizable CRM platform for its small federal staff.• The client's tracking of its grants and program services were outdated and living on legacy systems, and its Help Desk and Grantee contact list were managed in desktop MS Access systems.Solutions & Results• Designed and implemented a custom grants-management application for 40 internal Saleforce users… Show more Client Challenges• ICF’s client was a pioneer in government usage of cloud computing and had purchased Salesforce.com’s customizable CRM platform for its small federal staff.• The client's tracking of its grants and program services were outdated and living on legacy systems, and its Help Desk and Grantee contact list were managed in desktop MS Access systems.Solutions & Results• Designed and implemented a custom grants-management application for 40 internal Saleforce users that tracked the client’s grantees and grants and all facets of its case management to support those grantees.• Converted standard Accounts & Contracts objects to custom Grantee & Grants objects, created custom fields and customized page layouts.• Leveraged the standard object Cases to create a custom Help Desk operation for the team in support of its 300 grantee users.• Created analytics reports, trained government and contractor users, and led the business migration of all program support from MS Access to Salesforce. Show less

Client Challenges• The project required answers to financial education survey questions from 300 Grantee organizations• The project needed to securely distribute surveys, monitor response rates and perform data analysis on responses.Solutions & Results• Advised stakeholders on the viability of data produced by differently-framed survey questions and created a data dictionary that served as the technical requirements for creation of the survey's database and as a mapping… Show more Client Challenges• The project required answers to financial education survey questions from 300 Grantee organizations• The project needed to securely distribute surveys, monitor response rates and perform data analysis on responses.Solutions & Results• Advised stakeholders on the viability of data produced by differently-framed survey questions and created a data dictionary that served as the technical requirements for creation of the survey's database and as a mapping guide for post-collection data analysis.• Created a custom survey application for 40 internal users and 300 Customer Portal users, including tracking reports and dashboards. Show less

Client Challenges• The project involved a grants Demonstration Program with a requirement to report to Congress to continue appropriations. That Congressional Report required detailed impact data be collected from every Grantee organization.• Project challenges included creation of a secure collection of data responses, monitoring of response rates and performance of data analysis on responses.Solutions & Results• Created a custom survey application in the client's… Show more Client Challenges• The project involved a grants Demonstration Program with a requirement to report to Congress to continue appropriations. That Congressional Report required detailed impact data be collected from every Grantee organization.• Project challenges included creation of a secure collection of data responses, monitoring of response rates and performance of data analysis on responses.Solutions & Results• Created a custom survey application in the client's Salesforce environment using custom data objects and Visualforce Pages for survey screens.• Leveraged Salesforce Sites and Customer Portal features to extend the application externally to client Grantees, providing Grantee staff a secure, free and easy way to submit responses.• Created tracking reports and dashboards that enabled federal client staff to monitor incoming and missing responses in real-time and to analyze aggregated data. Show less

Client Challenges• The federal client required data export and analysis from its legacy Oracle and Java information systems.Solutions & Results• Analyzed and documented business reporting requirements and guided an engineer in creating a custom solution using the Cognos Business Intelligence suite.

Client Challenges• DSG's client owned and operated an Oracle Forms-based information system for its 250 grantee users.• The project required creation of a customer directory of their grantee users, management and tracking of support requests and creation and delivery of training materials to those users.Solutions & Results• Analyzed the existing system, its users and functions and designed a help desk operation and MS Access database to support it.• Implemented and… Show more Client Challenges• DSG's client owned and operated an Oracle Forms-based information system for its 250 grantee users.• The project required creation of a customer directory of their grantee users, management and tracking of support requests and creation and delivery of training materials to those users.Solutions & Results• Analyzed the existing system, its users and functions and designed a help desk operation and MS Access database to support it.• Implemented and staffed the operation, and provided consultation from support experience.• Developed a user training curriculum for the system, wrote user and instructor manuals and delivered instructor-led and webinar-based training. Show less

Client Challenges• LSI's clients were developing new hardware and software for large mail-processing plants, and required development and delivery of training materials to support its efforts.Solutions & Results• Analyzed the existing systems, its users and functions, and documented existing business operations.• Reviewed raw documentation of the new systems from the designers and developers, customized training materials for operators, administrators and trainers, and… Show more Client Challenges• LSI's clients were developing new hardware and software for large mail-processing plants, and required development and delivery of training materials to support its efforts.Solutions & Results• Analyzed the existing systems, its users and functions, and documented existing business operations.• Reviewed raw documentation of the new systems from the designers and developers, customized training materials for operators, administrators and trainers, and delivered 32-hour train-the-trainer and 40-hour operator courses. Show less

• Designed, planned, and documented the Windows 2000 Active Directory and Exchange 2000 architecture and migration plan as member of the Citywide Groupware Migration Project• Designed, planned, implemented, and documented 50-user LAN reengineering project from Netware to NT4 for the Office of the Chief Medical Examiner• Developed, configured and documented 30-user LAN reengineering project from Netware to NT4/Windows 2000 for DC Taxicab Commission• Planned, implemented and… Show more • Designed, planned, and documented the Windows 2000 Active Directory and Exchange 2000 architecture and migration plan as member of the Citywide Groupware Migration Project• Designed, planned, implemented, and documented 50-user LAN reengineering project from Netware to NT4 for the Office of the Chief Medical Examiner• Developed, configured and documented 30-user LAN reengineering project from Netware to NT4/Windows 2000 for DC Taxicab Commission• Planned, implemented and documented 40-user LAN reengineering project from Netware to NT4/Windows 2000 for DC Energy Office• Served as Messaging Engineer for mixed 18,000 user Exchange/Unix messaging environment• Served as Primary NT Administrator for two 300-user account domains and one resource domain Show less

• Instructed 40-hour courses NT4 Workstation, NT4 Server, Networking Essentials, TCP/IP, Exchange Server 5.5, A+ Computer Repair, Adobe Illustrator and Adobe Photoshop• Instructed 20-hour courses Microcomputer Fundamentals and Hardware Essentials• Created course outlines and lesson plans in accordance with government client objectives

• Provided tier-two technical support to 3500 users on the Employee Computer Network (ECN) including desktop, telephone and email consulting for LAN connectivity, hardware and software• Installed NT4 Workstation and ECN applications• Researched, recommended and implemented testing procedure for workstation Y2K compatibility

• Administered a Novell NetWare 3.12 LAN with one server and nine Windows 3.1 workstations• Developed, implemented and administered a multi-user relational Paradox 5.0 database to track title orders, update field office data and report monthly finances• Upgraded workstations from Windows 3.1 to Windows 95 and NT4 Workstation• Managed client connectivity to NT4 resource servers across the WAN• Promoted to Assistant Escrow Officer from National Title Coordinator• Assisted two… Show more • Administered a Novell NetWare 3.12 LAN with one server and nine Windows 3.1 workstations• Developed, implemented and administered a multi-user relational Paradox 5.0 database to track title orders, update field office data and report monthly finances• Upgraded workstations from Windows 3.1 to Windows 95 and NT4 Workstation• Managed client connectivity to NT4 resource servers across the WAN• Promoted to Assistant Escrow Officer from National Title Coordinator• Assisted two commercial escrow officers in coordination of national commercial real estate settlements• Drafted settlement statements, affidavits and escrow agreements Show less