Ensures appropriate inventory levels- Manages / controls shrink to meet or exceed Corporate strategy goals- Ensures compliance with all Federal, State, and H-E-B regulations and standards for product freshness, food safety, refrigeration, and sanitation- Delegates work to appropriate Partners based on complexity of tasks and skills, interests, and individual capabilities- Monitors progress on assigned tasks and follows up on the completion of assignments and end results- Accountable for department labor and production schedules; communicates schedules to Department Managers- Fosters a sense of teamwork among Partners to ensure a focus towards common goals- Coaches and delivers real time feedback that develops Partners and drives them towards achieving business results

Oversee HR function, regulatory affairs, and sales and marketing for daily store operations. Implement strategies for achieving short- and long-term objectives. Establish productivity goals, focused on exceeding customer expectations and promoting service excellence. Evaluate employee performance to mitigate risk of underperformance, as well as define improvement plans to maintain high-level efficiency.

Mobilized recruitment and training processes for up to 50 team members and developed content detailing high-level customer service tactics and sales strategies. Executed 1-on-1 coaching sessions to provide bespoke support for cross-functional team members, as well as creating unique improvement plans and professional goals. Monitored supervisors and managers in training (MITs) to complete personal learning and development guides.

Headed training initiatives and professional development for 23 store managers, aimed at increasing overall sales revenue, cost-saving initiatives, and improving operational efficiency. Cultivated positive workplace environment for employees, while driving customer service excellence alongside key leadership personnel. Managed performance evaluations to develop talent for potential roles. Reviewed customer feedback to identify trends in service, and outline methods for improvement. Conducted performance evaluations to outline strategies for improvement, as well as enhancing overall employee performance for succession planning. Collaborated with product process team to amplify productivity by addressing logistics issues and tasking largest team with maintaining positive client impact.

Analyzed eCommerce operations, and identified regular improvements to enhance omnichannel shopping experience, while strategizing cost-saving initiatives. Oversaw project management, product launches, inventory control, logistics coordination, as well as IT support. Managed weekly shipments and served as key point of contact (POC) for distribution teams. Composed monthly eCommerce newsletter, updating internal teams on selected achievements, goals, as well highlighting employee recognition and accomplishments.

Managed all functional aspects of daily store operations, including Sales & Marketing, Human Resources, Logistics, Merchandising, Corporate Communications, and Regulatory Affairs. Recruited, hired, trained, and developed a team of 40 Managers and employees to delivering exceptional customer service. Defined and implemented short- and long-term objectives and established productivity goals based on exceeding the expectations of customers through continuous improvement of service and product quality.