Jeffrey Curtis Email and Phone Number

Lead and manage a diversified team of professionals focused on providing business solutions by leveraging extensive expertise in program/product management delivering cloud based technology solutions.

Manage diverse enterprise application teams utilizing Scrum, Agile and DevOps to define end-to-end business solutions and execution of solution design, including build, test, and deployment of off the shelf and custom solutions including Azure, Salesforce.com, Conga CLM, SharePoint, and Power BI. Leverage subject matter expertise to lead collaboration with internal stakeholders to understand business needs, develop initial designs, manage technical risks, and deliver enterprise solutions aligned with unique business requirements. Serve as senior source of process knowledge, application expertise, and guidance to lead high-performing and diverse project teams to deliver service excellence and achieve short- and long-term business objectives.• Oversaw 20-member Scrum teams in successful deployment of Salesforce.com migration, leveraging subject matter expertise to align team in DevOps model and utilizing Azure DevOps to enable CI/CD processes.• Developed and championed new and optimized business processes and drove migration from legacy systems to new technology platforms.• Collaborated with cross-functional business and senior leadership teams on forecasting, new product management, team development, and engagement strategies.

Supported and coached Agile application development teams to establish, improve, and re-design end-to-end IT-related operational value streams. Built and Scrum coached teams on Agile values and principles to promote continuous improvement in practices and artifacts. Mentored teams to cultivate ability to be self-directed, exchange information, and resolve conflict.• Facilitated numerous Scrum teams and spearheaded successful design and deployment of a Microsoft Azure based enterprise-wide contract lifecycle management (CLM) platform enabling digital transformation and the deployment of Power BI Reporting and SharePoint apps to 1500 end users.• Drove improved organizational performance and productivity with expert planning, management, and completion of business-critical CLM enhancement projects, delivering on-time, within budget, and with superior quality and service.

Provided senior-level leadership to drive enhanced service-level delivery across global IT transformation team focused on deployment and support of enterprise CRM platform, utilized by 6K+ sales professionals. Collaborated with senior management in development and execution of strategic plans for business continuity and sustainability through integration of advanced solutions. Directed processes, procedures, and teams in support and achievement of departmental objectives. Facilitated solutions development based upon systems analysis to eliminate redundancies and modernize outdated processes.• Orchestrated post-acquisition migration from Salesforce.com CRM to SAP Cloud for Customer CRM for 1700+ sales professionals.• Led creation of custom sales CRM forecasting solution based on Google Cloud and utilized by 1700 users.

Oversaw team of technical professionals and graduate students in delivery of multiple CRM programs from Microsoft Dynamics CRM to Salesforce.com CRM. Evaluated business needs, conducted project analyses for risk profile versus implementation type, vendor selection, defined appropriate quality program delivery model, and assigned adequate resources to enable completion of projects. Applied advanced methodologies and tools to reduce project delivery times and enforced accountability systems for successful project delivery. Managed quality control, risk performance, scheduling and cost containment procedures.• Successfully and effectively managed strategy, planning, execution, and change management associated with migration from Microsoft Dynamics CRM and Business Objects to Salesforce.com.• Managed the software development lifecycle and deployment of Microsoft Dynamics CRM to 1500 sales users• Managed website migration to Sitecore and successful Jive Social Collaboration deployment to ~22K users.

Led multiple, large-scale CRM projects and divestiture activities for Sales and Marketing organization; developing, implementing, and maintaining leading-edge platforms; aggressively meeting project milestones while managing budget constraints.Key Achievements:Planned and executed successful delivery of a single instance Microsoft CRM platform to 3500 global sales professionals in less than 1 year; fueling $900 million increase in sales quotas and 10% productivity gain. Captured industry recognition with project success highlighted by Microsoft.Earned reputation as top performer, achieving Top 10% Contributor Award from 2005-2008.

Served as primary leadership force of IT project execution, managing and coordinating high profile Sales and Business Intelligence projects. Oversaw ticket and support process for CRM. Provided recruitment, management, and training of IT personnel. Managed project budgets, vendor relations, and lead new implementations of BI and CRM systems.Key Achievements: Generated dramatic improvements in Sales Rep productivity through skillful management and completion of major projects encompassing functional integration for Sales and Marketing.Directed planning, design, and deployment of a custom web based CRM application for 1500 sales reps in less than 6 months; producing significant increases in sales effectiveness and productivity.

Commanded multiple Business Intelligence projects for the Sales organization focused on delivering high value enhancements to the reporting environment. Executed Requirements Gathering, Project Design and Management, Unit Testing and Deployment for 3500 users within North America and EMEA Sales & Marketing Organizations. Analyzed and monitored business processes, implementing formal communications strategies and facilitating project synergy. Oversaw customer support of sales community and enforced compliance with corporate IT standards/regulations.Key Achievements:Analyzed business needs, selected new systems/products, defined project scope, and delivered numerous CRM and BI projects on time and within budget.Designed and delivered custom CRM system in less than 3 months platform to 1500 North American sales professionals.Managed and coordinated multiple projects for Amdocs CRM and Sales & Marketing BI, skillfully executing all project phases on time and within budget. CAREER