Jeffrey Miller Email & Phone Number

Houston, Tx, Us

92866 Issy Les Moulineaux Cedex 9, Fr

92866 Issy Les Moulineaux Cedex 9, Fr

Atlanta, Georgia, Us

Direct 120 sales personnel in the delivery of high-value product design consultation selling programs that have achieved the highest growth and gross profit margin in any product category. Product category specialization in Home Decor custom window coverings online and interconnected retail experiences. Global Custom Commerce - Blinds.comKEY HIGHLIGHTS:• Guided the launch and sales of new services that produced millions of dollars in first-year revenue; sales plans are on track to achieve growth targets in 2020, with the average of each sale up 300%.• Generated 50% growth in sales conversion, achieving a conversion rate of 66%, and 22% growth in average sales.• Achieved multimillion-dollar cost savings by leveraging Artificial Intelligence (AI) to preemptively identify and resolve potential product failures.• Manage the development and execution of a consultative sales methodology that drives 117% growth, with 50% increase in revenue per lead.• Implemented new Salesforce.com Sales Cloud, Marketing Cloud, Interactive Intelligence, LivePerson, and Tableau technologies that enable sales teams to provide enhanced sales support to global customers.• Direct the development of data-driven sales cadences and sales playbooks to accelerate sales conversion rates and enhance customer experiences.• Establish and oversee sales and customer experience best practices that communicate product options and educate customers in product selection and design, simplifying complex processes to quickly deliver services.

Luxembourg City, Lu

Managed and supported global inside sales teams operating throughout 70 countries and field sales teams working in 101 countries. Provided oversight for 4,000+ sales personnel tasked with servicing diverse customers spanning more than 50 languages.KEY HIGHLIGHTS:• Spearheaded the strategic development and deployment of global sales and marketing technology that greatly increased sales conversion rates, achieving a 20% increase in conversion rates over four years.• Championed sales operations that processed 1.2 million new sales enquiries annually, achieving and exceeding 20% year-over-year growth plans.• Led the implementation of new technology platforms, processes, training, and sales programs for global inside sales and field sales teams.• Oversaw major projects to purchase, design, implement, and administer new technology solutions, including a cloud-based contact center, CRM platforms, and compensation systems; managed all aspects of system vendor selection, vendor management, RFP, procurement, contract negotiations, and invoice management.• Accountable for synchronizing all project management functions, including writing business cases, developing project plans, coordinating resources, and ensuring that all new platforms aligned with complex business requirements.

Founded & led operations for a business that provided consultative services in sales, process engineering, IT, and call center solutions, coordinating consultations with major customers, including Verizon, Met Life, Cox Cable, Graebel Relocations, and others.KEY HIGHLIGHTS:• Managed, planned, and facilitated the implementation of new technology platforms, including Salesforce.com, call center environments, IVR strategies, and customer service solutions. • Developed and delivered strategic initiative solutions for Verizon, focusing on developing direct mail, call center, along with web and email programs to increase television subscription growth.• Created call center consulting solutions for domestic and international vendor outsourcing; negotiated contracts and coordinated the work of BPO vendors.• Propelled operational growth, achieving average peak multimillion-dollar revenues across 85 global markets.

Nashville, Tennessee, Us

Led new division start up for technology and insurance • Managed and Grew technical support business unit supporting Dell US Business customers in all products with multiple locations• Improved every KPI with notables being CSAT and repeat dispatch rate • Launched new Insurance sales and customer service division for Blue Cross Blue Shield in FL & IL• Built Licensing in Health for multiple states to grow agents internally

Professional Services start up focused on Siebel CRM system implementation and optimization for Sales, Customer Service, Marketing, Operations, Business Intelligence, and Finance. We specialized in developing easy to use interfaces with custom business analytic layouts. Driving results for both the business and the operational analytics teams.