Jeffrey Pollina Email & Phone Number

Jeffrey Pollina is a Senior Implementation Lead at Benchmark Analytics at Benchmark Analytics. He possess expertise in microsoft office, microsoft excel, powerpoint, microsoft word, customer service and 7 more skills.

Listed skills include Microsoft Office, Microsoft Excel, Powerpoint, Microsoft Word, and 8 others.

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  Senior Implementation Lead

  Benchmark Analytics

  Nov 2023 - Present - Chicago, Illinois, United States

  ▪ Lead multiple implementation projects and technical software deployments with high degree of complexity▪ Work with customers to define requirements needed to develop and maintain a project plan; collectworkflows, documents, and procedures to verify proper product usage and guide them through theimplementation▪ Provide regular communication with customers regarding implementation progress and provide support forlive modules.▪ Serve as a Voice of Customer between our engineering / product teams and our customers/system users.▪ Proactively identify and address risks including internal and external communications; Able to identifywhen escalation is needed▪ Thoroughly test and ensure accurate product set up and drive customer enablement by delivering initialend-user training materials ▪ Create customer training and documentation as part of each implementation.▪ Design internal training materials, host internal training sessions, and lead process improvement initiatives.▪ Assist with technical questions and deployments▪ Mentor Junior team members.

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  Depaul University

  Communication And Media Studies