Jeffrey Prestado Email & Phone Number

Manila, National Capital Region, Philippines

• Point of contact for the TW Prodoc solution, a customizable enterprise document solution that is integrated into on-premises and cloud-based ERP systems for compliance and submissions. Provides outstanding support for.
• Joined the pioneer team for the TradeWindow Philippines entity.
• Successfully resolved cases within specified timelines, leading to a significant 100% increase in revenue generation for the support team.
• Assumed the role of the primary point of contact for supporting and training new hires within the PH support team.
• Managed user provisioning and license management via Microsoft Azure.
• Conducted live remote configuration with customers in resolving software application/product issues using TeamViewer/QuickAssist.

• Provided technical expertise to clients across the globe with their technical needs particularly in addressing email deliverability issues, Microsoft 365 configuration, email management, access management, software.
• Became a Top Rated Plus virtual assistant during the pandemic having a 100% Job Success score in Upwork.
• Assisted clients in optimizing their business processes and delivering solutions for their technical needs.
• Successfully achieved 100% email migration from GoDaddy to Microsoft 365.
• Created dynamic PDF files for clients across different sectors, including academia, non-profit organizations, law firms, tax firms, and other small businesses.
• Earned the status of a subject matter expert in handling Microsoft 365 issue escalations.

Makati, National Capital Region, Philippines

• Subject matter expert for various Human Resource (HR) Systems such as Avature, Oracle Taleo, TalentLink, SkillStream, and Broadbean. Became the first line of support in addressing technical issues. Responsible for.
• Takes ownership and responsibility for managing medium complexity support tickets and queries.
• Developed and maintained technical documentation for best practices and knowledge sharing for training purposes.
• Built and maintained strong working relationships within the team, with Internal Technology, and with 3rd-party vendors to ensure delivery against SLAs and consistently achieve a high quality of service.

Mandaluyong City

• Responsible for managing and maintaining the organization's information technology systems and infrastructure.Provide technical support to end-users, ensure smooth operations of hardware and software, manage network.
• Modernized the organization’s website and maintained its contents: www.ulap.net.ph
• Provided Technical IT Support and streamlined office processes.
• Support the full range of financial planning for ICT.
• Reviewed all ICT purchase requests including quantity and quality of IT products to secure the best value of goods and services.
• Represent the organization in some policy-related coordination with ULAP Member-Leagues, Industry partners, and National Government Agencies.

Nabua, Bicol Region, Philippines

Teaching Basic Computer Literacy & Business Application Softwares.

Globe Telecom Plaza Pioneer Highlands, Mandaluyong City

Assigned at Marketing and Customer Service Department.

Bachelor’S Degree, Information Technology

Activities and Societies: Junior Philippine Computer Society - CSPC Chapter, Chairman of the 4th Bicol Youth Congress in Information.

Diploma, Computer Technician