Jeffrey Prestado Email & Phone Number

Metro Manila, Philippines

Manila, National Capital Region, Philippines

Point of contact for the TW Prodoc solution, a customizable enterprise document solution that is integrated into on-premises and cloud-based ERP systems for compliance and submissions. Provides outstanding support for Australia and New Zealand customers by managing day-to-day technical support inquiries related to TW Prodoc and TW Origin usage and resolving technical escalations. Reviews technical onboarding and support-related processes and documentation for continuous improvement in collaboration with the Engineering, Sales, Product, and Strategy team to ensure excellent customer satisfaction.Career Highlights:• Joined the pioneer team for the TradeWindow Philippines entity.• Successfully resolved cases within specified timelines, leading to a significant 100% increase in revenue generation for the support team.• Assumed the role of the primary point of contact for supporting and training new hires within the PH support team.• Managed user provisioning and license management via Microsoft Azure.• Conducted live remote configuration with customers in resolving software application/product issues using TeamViewer/QuickAssist.• Manage customer's email and VPN configuration to meet their needs and keep their data safe.

Provided technical expertise to clients across the globe with their technical needs particularly in addressing email deliverability issues, Microsoft 365 configuration, email management, access management, software license management, email migration, website content management, data analytics setup, file format conversions and graphic design.Career Highlights:• Became a Top Rated Plus virtual assistant during the pandemic having a 100% Job Success score in Upwork.• Assisted clients in optimizing their business processes and delivering solutions for their technical needs.• Successfully achieved 100% email migration from GoDaddy to Microsoft 365.• Created dynamic PDF files for clients across different sectors, including academia, non-profit organizations, law firms, tax firms, and other small businesses.• Earned the status of a subject matter expert in handling Microsoft 365 issue escalations.• Restored website accessibility and enhanced online presence for small businesses.• SSO and User Provisioning with Microsoft Azure• Database Management using PostgreSQL.• Payroll Management

Makati, National Capital Region, Philippines

Subject matter expert for various Human Resource (HR) Systems such as Avature, Oracle Taleo, TalentLink, SkillStream, and Broadbean. Became the first line of support in addressing technical issues. Responsible for providing system access for newly onboarded staff.Career Highlights:• Takes ownership and responsibility for managing medium complexity support tickets and queries.• Developed and maintained technical documentation for best practices and knowledge sharing for training purposes.• Built and maintained strong working relationships within the team, with Internal Technology, and with 3rd-party vendors to ensure delivery against SLAs and consistently achieve a high quality of service.

Mandaluyong City

Responsible for managing and maintaining the organization's information technology systems and infrastructure.Provide technical support to end-users, ensure smooth operations of hardware and software, manage network connectivity, implement cybersecurity measures, and handle IT procurement. Adept at troubleshooting, system administration, and data security.Career Highlights:• Modernized the organization’s website and maintained its contents: www.ulap.net.ph• Provided Technical IT Support and streamlined office processes.• Support the full range of financial planning for ICT.• Reviewed all ICT purchase requests including quantity and quality of IT products to secure the best value of goods and services.• Represent the organization in some policy-related coordination with ULAP Member-Leagues, Industry partners, and National Government Agencies.• Developed promotional materials like the company accomplishment reports and strategizing marketing campaigns for national events concerning local government.• Spearheaded the marketing team for various national government and private sector partnership events.

Nabua, Bicol Region, Philippines

Teaching Basic Computer Literacy & Business Application Softwares.

Globe Telecom Plaza Pioneer Highlands, Mandaluyong City

Assigned at Marketing and Customer Service Department.

Bachelor’S Degree, Information Technology

Activities and Societies: Junior Philippine Computer Society - CSPC Chapter, Chairman of the 4th Bicol Youth Congress in Information.

Diploma, Computer Technician