Jeffrey R. Email & Phone Number

Springfield, PA, US

Bradenton, Florida, US

Kennett Square, Pennsylvania, US

Provides operational & administrative consulting for real estate agents & teams across the country assisting with the implementation of proven systems & processes to assist in growing their business.

Chester Springs, Pennsylvania, US

South Burlington, VT, US

Management of all Livian related events to ensure they achieve relevant goals, generate leads, and attract positive attention in order to support recruitment efforts. Additionally responsible for the efficient management & successful completion of all projects related to Corporate Operations; including the recommendation, build out, & implementation of new.

Austin, TX, US

We are a group comprised of agents and Market Center leaders who work toward creating a more complete experience for our partners through driving technology. We are passionate about influencing the future of the real estate industry!

Austin, TX, US

Austin, TX, US

This position is broad in scope and spans all areas of the Financials, Operations, Education & Training, and Marketing of multiple companies that Lula Partners, LLC is a Principal Partner or Joint Venture Partner. Responsibilities range from event planning to creating and implementing company-wide systems, to legal compliance. Activities include day-to-day.

Austin, TX, US

Conshohocken, Pennsylvania, US

Merged with The Jesse Johnston Team**Operations**Ensures KPI accountability by all members of the sales team through monthly one-one-one meetings.Assesses systems & processes on an ongoing basis to identify areas in need of improvement.Restructure/develop and implement new systems for sellers, buyers, lead generation, contact database management, and back.

Austin, TX, US

- Responsible for producing listing marketing materials and scheduling marketing for listings.- Responsible for the processing of all contracts through closing.- Assures that all post­-closing disbursements, filing, and procedures take place.- Communicates with customers, clients, other agents, and service providers throughout the closing process..

- Developed and launched events for new bar & restaurant.- Recruited and coordinated the hiring process for front-of-house (FOH) staff.- Participates in weekly management meetings to announce new initiatives & menu adjustments.- Managed inventory and ordering for all beer & liquor.- Maintained schedule of events for bar & restaurant, including all live.

• Responsible for proactive maintenance and upgrades to client accounts.
• Assisted legacy customer with account maintenance.
• Managed payment processing tasks.
• Handled troubleshooting and client issues.
• Accepted escalated calls when necessary.
• Provided company-wide consulting services to increase productivity and efficiency.

Conshohocken, PA, US

- Redesigned ACD & routing setting to more effectively route calls and improve the customer experience.- Team member for the development & budgeting for a satellite West Coast call center.- Developed and launched live chat platform. - Served as project manager for the bidding and launch of a consolidated ticketing solution to streamline call center.

Amsterdam, NL

- Accepted RFPs & partnered with a new call center management software provider to better serve the needs of clients & customers. - Served as Project Manager for the development & implementation of new call center management software. - Project Manager responsible for vetting andand selecting a third party call center to ensure clients & customers received.

- Redesigned ACD & routing setting to more effectively route calls & improve the customer experience.- Managed the ongoing transition between Lotus Notes system to SharePoint/Microsoft Dynamics CRM solution.- Served as lead form & entity developer within Microsoft Dynamics CRM.- Researched, accepted RFPs & launched first-ever live chat solution for the.

New York, New York, US

- Created revised training program to improve efficiency of training & staff retention.- Developed clear roadmap defining goals & expectations of department ensuring all customers receive top tier service. - Efficiently ran will-call box offices for major clients; including the Drama Desk Awards & Conde Nast events.- Accepted RFPs, organized, & trained.

New York, New York, US

• Acted as direct liaison between Phone Agents and Customer Service Manager.
• Met with Customer Service Management team weekly to discuss direction of department.
• Responsible for progress of all agents on duty
• Scheduled employees weekly.

New York, New York, US

• Assisted callers calls looking to purchase tickets or gain information regarding theatrical events
• Assisted Editorial Department with the building of show & event listings for the website

Ma, Educational Theater

Bachelor Of Fine Arts (Bfa), Theater

Education record