Jeff Rhoads

Jeff Rhoads Email and Phone Number

Program Management / Service Delivery / Product Owner @ Grand Pacific Resorts
carlsbad, california, united states
Jeff Rhoads's Location
San Diego, California, United States, United States
Jeff Rhoads's Contact Details
About Jeff Rhoads

Technical management professional providing organizations with a driven and accomplished leader with industry experience in international biotechnology research and pharmaceutical production, domestic financial loan, and state tax and commercial motor carrier services; using a practical approach that capitalizes on a holistic knowledge of technology, looking at all connected entities and understanding the bigger picture to deliver critical business solutions.

Jeff Rhoads's Current Company Details
Grand Pacific Resorts

Grand Pacific Resorts

View
Program Management / Service Delivery / Product Owner
carlsbad, california, united states
Employees:
288
Jeff Rhoads Work Experience Details
  • Grand Pacific Resorts
    Infrastructure Project Manager
    Grand Pacific Resorts Jul 2022 - Present
    Carlsbad, California, United States
  • Indiana Department Of Revenue
    Senior It Business Consultant
    Indiana Department Of Revenue Oct 2018 - Feb 2022
    Indianapolis, Indiana, United States
    Managed the delivery of technical business solutions to internal and external customers. Advised business operations and technology providers on Department of Revenue (DOR) initiatives. Promoted the adherence of security policies and IT Service Management best practices. Lead teams as Technical Project Manager for Agency’s Technology Operations, ensuring formal structure, task management, reporting, and disciplines were applied to all projects. As Vendor Management Owner, oversaw the efforts of document processing infrastructure and software providers, working with support personnel and DOR business areas, to drive vendor delivery and quality of service. Facilitated the technology and business relationships between vendors, State infrastructure provider, Agency IT teams and DOR business areas.
  • Roche
    Business Project Manager
    Roche Nov 2017 - Jan 2018
    Indianapolis, Indiana Area
    Project Manager on a 3-month contracted initiative to support the business process owner, by advising and creating documentation for a business-driven IT project, using Agile methodologies to restructure the user interface of a global, EEA/FDA-regulated Complaint Handling system running on a Salesforce platform.
  • Roche
    Senior Service Delivery Manager
    Roche May 2012 - Dec 2016
    Indianapolis, Indiana Area
    Managed Service, Sales & Marketing technologies for CRM solutions, including Contact Centers, Business Intelligence and Master Data Management. Directed support resources for the implementation and maintenance of solution infrastructure, communicating business-impacting changes and incidents, managing the environment throughout the service life cycle. Inspired the activities of global support, within a matrix-structured organization, to develop, implement and maintain solutions for the effective use of technology services.
  • Roche
    Global Service Manager
    Roche Jan 2010 - May 2012
    Indianapolis, Indiana Area
    Technology Owner for Global Managed File Transfer solution responsible for the infrastructure, application and administration, managing the customer-facing service, and directing the global and regional support efforts. Accountable to external and internal customers and business partners. Managed projects and personnel to deliver service enhancements, evaluate available solutions and implement a new platform to improve processes and services.
  • Sallie Mae
    Business Relationship Manager
    Sallie Mae Mar 2005 - Apr 2009
    Indianapolis, Indiana Area
    Primary technology contact responsible for infrastructure performance and availability to the business. Directed cross-functional teams needed to address significant business-impacting events. United technology change efforts in response to business needs. Managed and facilitated strategic planning discussions with all-inclusive teams for significant technology initiatives; establishing schedules and resolving conflicts.
  • Sallie Mae
    Technology Solution Manager
    Sallie Mae Dec 1998 - Mar 2005
    Indianapolis, Indiana Area
    Managed the financials and team of technical professionals responsible for the deployment, integration, automation and ongoing analysis of systems management framework of products. Directed technology owners for the implementation of management disciplines throughout the organization for performance monitoring and solution availability of infrastructure platforms to establish complete end-to-end service monitoring. Served on CA-Unicenter Product Advisor Committee to Computer Associates for improvements and strategic direction, including automated root-cause identification and predictive analytics. Managed projects to analyze and reduce Infrastructure Costs with Accenture and High Availability with IBM.
  • Usa Group / Usa Funds
    Project Manager
    Usa Group / Usa Funds Oct 1997 - Dec 1998
    Indianapolis, Indiana Area
    Managed project to identify and update over 100 mainframe products for Year 2000 compliance. Collected status and direction from vendors and coordinated actions needed from support personnel.
  • Usa Group / Usa Funds
    Production Manager
    Usa Group / Usa Funds Sep 1996 - Oct 1997
    Indianapolis, Indiana Area
    Identified, organized and managed the technology effort required to establish a service organization and customer call center for the Federal Direct Loan program. Provided implementation direction and progress reporting to the Department of Education, project leadership, the application contractor, and support personnel.
  • Usa Group / Usa Funds
    Data Center Operations Roles - Programmer/Analyst, Supervisor, Operator
    Usa Group / Usa Funds Jul 1982 - Sep 1996
    Indianapolis, Indiana Area
    Progressively advanced career in support of mainframe processing and data center operations with increased responsibilities of project management, software implementation and support, vendor management, shift supervision, crisis management, capacity planning, inventory control, hardware and software evaluation, new data center construction and relocation, network management, security administration, and disaster recovery.

Jeff Rhoads Skills

Itil It Management Management Integration Project Management Disaster Recovery Cross Functional Team Leadership Process Improvement Virtualization Data Center It Service Management Vendor Management Sdlc Problem Management Root Cause Analysis Strategic Planning Operational Cost Analysis Data Center Relocation Business Analysis Crm Managed File Transfer International Business Master Data Management Call Centers Enterprise Management Systems Advisory Boards International Support Change Management Crisis Management Software Development Life Cycle Business Process Improvement Servers Leadership Server Administration Networking Vmware Infrastructure Infrastructure Management Global Delivery Team Management Service Delivery

Jeff Rhoads Education Details

Frequently Asked Questions about Jeff Rhoads

What company does Jeff Rhoads work for?

Jeff Rhoads works for Grand Pacific Resorts

What is Jeff Rhoads's role at the current company?

Jeff Rhoads's current role is Program Management / Service Delivery / Product Owner.

What is Jeff Rhoads's email address?

Jeff Rhoads's email address is je****@****bal.net

What is Jeff Rhoads's direct phone number?

Jeff Rhoads's direct phone number is +140491*****

What schools did Jeff Rhoads attend?

Jeff Rhoads attended Purdue University.

What are some of Jeff Rhoads's interests?

Jeff Rhoads has interest in Children, Environment, Education, Science And Technology, Human Rights, Arts And Culture, Health.

What skills is Jeff Rhoads known for?

Jeff Rhoads has skills like Itil, It Management, Management, Integration, Project Management, Disaster Recovery, Cross Functional Team Leadership, Process Improvement, Virtualization, Data Center, It Service Management, Vendor Management.

Who are Jeff Rhoads's colleagues?

Jeff Rhoads's colleagues are Alejandro Gastelum, Brooke Potthoff, Oscar Salinas, Leila Machado, Michael Undefined, Ryanne Hetherington, Robert Bowers.

Not the Jeff Rhoads you were looking for?

  • Jeff Rhoads

    "One Man'S Trash Is Another Man'S Treasure"
    Orange, Ca
    2
    sportstation.com, jrsportscollectibles.com

    11 +171461XXXXX

  • Jeff Rhoads

    Enterprise Solutions Architect At Paragon Development Systems
    Sullivan, Wi
    1
    pdsit.net
  • Jeff Rhoads

    Director Of Admissions & Records / Registrar, Mesa Community College
    Chandler, Az
  • Jeff Rhoads

    Research And Education Leader Focused On Positive Impact; Industry Engagement; Workforce Development; And Large-Scale Partnerships.
    Niles, Mi
    2
    purdue.edu, purdue.edu

    2 +151777XXXXX

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.