Jeff Rhoads Email & Phone Number

Carlsbad, California, United States

Indianapolis, Indiana, United States

Managed the delivery of technical business solutions to internal and external customers. Advised business operations and technology providers on Department of Revenue (DOR) initiatives. Promoted the adherence of security policies and IT Service Management best practices. Lead teams as Technical Project Manager for Agency’s Technology Operations, ensuring formal structure, task management, reporting, and disciplines were applied to all projects. As Vendor Management Owner, oversaw the efforts of document processing infrastructure and software providers, working with support personnel and DOR business areas, to drive vendor delivery and quality of service. Facilitated the technology and business relationships between vendors, State infrastructure provider, Agency IT teams and DOR business areas.

Indianapolis, Indiana Area

Project Manager on a 3-month contracted initiative to support the business process owner, by advising and creating documentation for a business-driven IT project, using Agile methodologies to restructure the user interface of a global, EEA/FDA-regulated Complaint Handling system running on a Salesforce platform.

Indianapolis, Indiana Area

Managed Service, Sales & Marketing technologies for CRM solutions, including Contact Centers, Business Intelligence and Master Data Management. Directed support resources for the implementation and maintenance of solution infrastructure, communicating business-impacting changes and incidents, managing the environment throughout the service life cycle. Inspired the activities of global support, within a matrix-structured organization, to develop, implement and maintain solutions for the effective use of technology services.

Indianapolis, Indiana Area

Technology Owner for Global Managed File Transfer solution responsible for the infrastructure, application and administration, managing the customer-facing service, and directing the global and regional support efforts. Accountable to external and internal customers and business partners. Managed projects and personnel to deliver service enhancements, evaluate available solutions and implement a new platform to improve processes and services.

Indianapolis, Indiana Area

Primary technology contact responsible for infrastructure performance and availability to the business. Directed cross-functional teams needed to address significant business-impacting events. United technology change efforts in response to business needs. Managed and facilitated strategic planning discussions with all-inclusive teams for significant technology initiatives; establishing schedules and resolving conflicts.

Indianapolis, Indiana Area

Managed the financials and team of technical professionals responsible for the deployment, integration, automation and ongoing analysis of systems management framework of products. Directed technology owners for the implementation of management disciplines throughout the organization for performance monitoring and solution availability of infrastructure platforms to establish complete end-to-end service monitoring. Served on CA-Unicenter Product Advisor Committee to Computer Associates for improvements and strategic direction, including automated root-cause identification and predictive analytics. Managed projects to analyze and reduce Infrastructure Costs with Accenture and High Availability with IBM.

Indianapolis, Indiana Area

Managed project to identify and update over 100 mainframe products for Year 2000 compliance. Collected status and direction from vendors and coordinated actions needed from support personnel.

Indianapolis, Indiana Area

Identified, organized and managed the technology effort required to establish a service organization and customer call center for the Federal Direct Loan program. Provided implementation direction and progress reporting to the Department of Education, project leadership, the application contractor, and support personnel.

Indianapolis, Indiana Area

Progressively advanced career in support of mainframe processing and data center operations with increased responsibilities of project management, software implementation and support, vendor management, shift supervision, crisis management, capacity planning, inventory control, hardware and software evaluation, new data center construction and relocation, network management, security administration, and disaster recovery.